Senior Manager, Service and Operations (Clinic)

National University Polyclinics; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A healthcare provider in Singapore is seeking an individual to join the Polyclinic Management Team. You will coordinate and plan clinic activities, support the implementation of initiatives, and oversee administrative tasks including staff scheduling and patient flow. Ideal candidates should have a degree and possess strong communication, critical thinking, and problem-solving skills. Training is provided, and candidates without experience are welcome.

Qualifications

• Degree in any field.
• Strong interpersonal and communication skills in both oral and written.
• Possess good critical thinking and problem-solving skills.
• Resilient, dynamic, multi-tasker and possess positive attitude.
• Able to work in a fast paced and dynamic environment.
• Able to commit 5.5 days’ work week.

Responsibilities

• Support the Manager and cross‑functional teams.
• Coordinate and plan clinic activities.
• Oversee administrative activities like staff scheduling and patient flow.
• Implement strategies to improve work processes.

Skills

Strong interpersonal and communication skills

Critical thinking

Problem-solving skills

Resilience

Multi-tasker

Positive attitude

Education

Degree in any field

Job description

You will be part of the Polyclinic Management Team supporting the Manager and cross‑functional teams, coordinating and planning clinic activities, utilisation of manpower and resources, to ensure cost efficiency, effective management, and smooth daily operations of the clinic. You will also support the implementation of new initiatives such as Healthier SG, Social Prescribing and Age Well SG and support the drive to achieve service excellence and continuous improvement.

You will oversee administrative activities like staff scheduling, patient flow, inventory management, and facility management, and be involved in planning and implementing strategies, proposals, and activities to improve work processes, and work collaboratively with clinical, nursing, allied health professionals, diagnostics, and other service departments within the polyclinic.

You will also have the opportunity to collaborate with team members across other workgroups, polyclinics or HQ, focusing on manpower planning, training and development, digital and service transformation, policy and workflows, new polyclinics development, and emergency planning.

If you are looking for a meaningful career and want to contribute to the dynamic healthcare environment in the primary care setting, this might be what you are looking for. We welcome candidates without experience and training will be provided.

We are seeking for candidates with the following requirements.

• Degree in any field
• Strong interpersonal and communication skills in both oral and written.
• Possess good critical thinking and problem-solving skills.
• Resilient, dynamic, multi‑tasker and possess positive attitude.
• Able to work in a fast paced and dynamic environment.
• Able to commit 5.5 days’ work week.