Senior Executive / Assistant Manager (Clinical feedback & Medico-legal), Quality,Risk&Safety Office

Woodlands Health; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading healthcare organization in Singapore is seeking a candidate to manage medico-legal cases and clinical complaints. You will coordinate claims processes, execute clinical risk management plans, and support training initiatives. Ideal candidates will possess a degree and preferably have two years of experience, though fresh graduates with a positive mindset are encouraged to apply. This role offers excellent opportunities for growth in a dynamic environment.

Qualifications

• Preferably 2 years of relevant experience in managing medico-legal and clinical complaints or risk management.
• Candidates with healthcare experience preferred.
• Fresh graduates with a positive mindset encouraged to apply.

Responsibilities

• Manage medico-legal cases and clinical complaints effectively.
• Coordinate the claims process and medical malpractice coverage.
• Support the implementation of clinical risk management plans.
• Provide support in conflict resolution training.

Skills

Planning and organisational skills

Analytical skills

Interpersonal skills

Communication skills

Education

Good degree from a recognised university

Job description

Family Group: Administration

Broad Function

In this role, the incumbent is to execute risk management plans for medico‑legal cases and clinical complaints so as to ensure effective resolution for the organisation. In addition, he/she is to support the implementation or clinical risk management plans in the hospital.

Specific Responsibilities

• To manage medico‑legal cases and clinical complaints in an effective manner and ensure amicable resolution for the organisation.
• To manage the claims process and coordinate the renewal and administration of medical malpractice coverage for the organisation.
• To work with risks and process owners across departments and ensure medico‑legal and clinical risks are prioritised, mitigated, monitored, managed and escalated in a timely manner.
• To execute and support the implementation of clinical risk management plans and framework for the organisation.

General Responsibilities

• To execute and support the capability building effort (e.g. training, etc.) in the areas of conflict resolution, clinical risk management and patient safety.
• To provide secretariat support for steering committees or Quality Assurance Committees.
• To participate in assigned projects or events.

Job Requirements

• Good degree from a recognised university.
• Preferably possess 2 years of relevant experience in the management of medico‑legal and clinical complaints, or risk management.
• Candidates with working experience in healthcare or similar industry preferred.
• Fresh graduates with positive mind‑set are welcome to apply.
• Good planning and organisational skills
• Strong ability to analyse and process data or information
• Strong interpersonal and communication skills