Senior Executive

Singapore Management University; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading educational institution in Singapore is seeking a Programme Administrator to manage training programmes, including administration and evaluation. Responsibilities include coordinating logistics, liaising with stakeholders, and ensuring compliance with regulations. The ideal candidate possesses a degree, 3-5 years of relevant experience, and strong analytical and interpersonal skills. Proficiency in Office 365 and experience with training management systems are key. Competitive compensation and opportunities for professional development are offered.

Benefits

Attractive benefits

Generous professional development opportunities

Competitive compensation packages

Qualifications

• 3 to 5 years of relevant work experience in programme administration.
• Ability to multi-task and perform in a fast-paced working environment.
• Capability to manage multiple tasks and projects independently.

Responsibilities

• Manage pre- and post-course administrative matters for training programmes.
• Develop and maintain detailed programme schedules.
• Evaluate and collate course evaluation data for programme effectiveness.

Skills

IT-savvy

Strong presentation skills

Analytical skills

Interpersonal skills

Problem-solving

Education

Degree or Diploma

Tools

Office 365

Training Partners Gateway

Training Management System portal

Job description

About Us

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

Job Description

• Programme Administration & Execution:
  • Manage pre- and post-course administrative matters to ensure the seamless execution of all training programmes, including Industry Practice Masters (IPM) and Grad Dip (IGD) if any.
  • Develop and maintain a detailed programme schedule, coordinating logistics and resources for each session.
  • Assist in managing training registration, course implementation, and administration workflows, ensuring compliance with regulatory and institutional standards.
  • Review and improve operational workflows regularly to enhance efficiency and effectiveness.
  • Prepare and deliver clear operational briefings or presentations to internal teams and trainers to ensure alignment on programme timelines, requirements, and execution plans.
• Learning Resource Management:
  • Collaborate with trainers and internal/external stakeholders to create, update, and manage teaching resources on the Learning Management System (LMS).
  • Support trainers during classes to ensure resources and technical tools are optimally utilized.
  • Maintain an up-to-date library of training materials, ensuring alignment with the latest programme objectives and industry standards.
  • Support the development and formatting of presentation materials (e.g. slides, briefing decks) to ensure clarity, consistency, and professional standards.
• System & Data Management:
  • Perform daily transactions and updates in the Training Management System (TMS) with accuracy and timeliness.
  • Ensure the integrity and confidentiality of participant and programme data across systems.
  • Leverage technology tools to monitor workflows and track programme milestones.
  • Translate system and programme data into presentation-ready formats (e.g. dashboards, summary slides) for reporting and decision-making.
• Evaluation & Continuous Improvement:
  • Collate and analyze course evaluation data to assess programme effectiveness and identify areas for improvement.
  • Generate insights from participants' feedback to enhance course quality, delivery methods, and trainer performance.
  • Identify, analyze, and resolve issues impacting the quality of courses and trainer effectiveness, ensuring continuous improvement.
  • Present evaluation findings, trends, and improvement recommendations clearly to management and relevant stakeholders.
• Stakeholder Engagement:
  • Liaise with trainers, vendors, and internal/external stakeholders to ensure timely communication and coordination.
  • Build strong working relationships to facilitate collaboration and resolve operational challenges promptly.
  • Represent the institute professionally in stakeholder meetings, report key findings and updates.
  • Deliver structured presentations or briefings to stakeholders to communicate programme outcomes, operational updates, and improvement plans.
• Operational Insights & Strategy:
  • Utilize participant and programme data to identify trends, opportunities, and gaps in the training landscape.
  • Provide operational insights to achieve key performance indicators (KPIs) and align processes with the institute's strategic objectives.
  • Propose new initiatives or adjustments to workflows to enhance programme scalability and effectiveness.
  • Develop concise presentation decks to support strategic discussions, proposals, and decision-making processes.
• Compliance & Reporting:
  • Ensure all programmes and processes comply with regulatory requirements, such as SkillsFuture and other funding schemes.
  • Prepare regular reports on programme performance, KPIs, and operational metrics for management review.
  • Stay updated on changes in regulatory frameworks and implement necessary adjustments.
• Additional Responsibilities:
  • Oversee the onboarding process for new trainers, ensuring they are familiar with institutional policies and resources.
  • Support the development of marketing and outreach initiatives for programme promotion.
  • Assist in organizing events such as open houses, trainer workshops, or participant networking sessions.
  • Participate in cross-departmental projects or initiatives to drive institutional goals.
• Other duties as assigned.

Qualifications

• Degree or Diploma with at least 3 to 5 years of relevant work experience.
• IT-savvy and proficient in Office 365.
• Proficiency in the use of Training Partners Gateway and Training Management System portal will be an added advantage.
• Possess an eye for detail, able to multi-task and perform in a fast-paced working environment.
• A driven individual with strong creative, analytical and interpersonal skills along with a high degree of personal and professional integrity.
• A problem solver with the ability to work independently, take initiatives and manage multiple tasks and projects as well as a team player who is eager to collaborate with others.
• Strong presentation and communication skills, with the ability to translate operational data and programme insights into clear, professional, and audience-appropriate presentations.

Other Information

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.