Senior Enterprise Customer Success Leader

ServiceNow; Singapore; Hybrid; SGD 120,000 - 160,000; Full time

Job summary

A leading cloud solutions provider in Singapore is seeking a Customer Success Executive to drive post-sales success and customer transformation initiatives. The ideal candidate will have over 12 years in management consulting, with proven expertise in C-level relationship management and digital business transformations. This role requires strong leadership capabilities and a commitment to delivering customer satisfaction through strategic alignment and execution.

Benefits

Flexible work arrangements

Inclusive company culture

Qualifications

• 12+ years in management consulting or leadership role.
• Strong experience in identifying complex business problems.
• Excellent communication skills and influencer.

Responsibilities

• Own and lead customer’s post-sales transformation.
• Build relationships with ServiceNow leaders.
• Guide Customer Success team to meet operational KPIs.

Skills

Experience in digital business transformations

Cross-Functional Leadership

C-Level Relationships

Adaptability

Customer Focus

Education

BA/BS or equivalent required

Master’s degree preferred

Job description

A leading cloud solutions provider in Singapore is seeking a Customer Success Executive to drive post-sales success and customer transformation initiatives. The ideal candidate will have over 12 years in management consulting, with proven expertise in C-level relationship management and digital business transformations. This role requires strong leadership capabilities and a commitment to delivering customer satisfaction through strategic alignment and execution.