Senior Engineer Service delivery

DELL GLOBAL B.V. (Singapore Branch); Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Singapore is seeking an experienced Senior Service Delivery Engineer to provide top-notch delivery support to customers. In this role, you'll coordinate technical teams, resolve potential issues proactively, and contribute to strategic account growth. The ideal candidate should possess extensive experience as a Service Delivery Engineer, strong organizational skills, and proven problem-solving abilities. Join us for an impactful career and help our clients succeed.

Qualifications

• 5 to 7 years of experience as a Service Delivery Engineer with successful project execution.
• Strong organisational and planning skills.
• Proven analytical and problem-solving skills.

Responsibilities

• Coordinate technical solution team activities to meet contract obligations.
• Identify and drive resolution of potential issues to avoid customer impact.
• Develop strategic account growth plans with sales and Global Services teams.

Skills

Organisational skills

Problem-solving skills

Analytical skills

Negotiation skills

Team coordination

Strategic thinking

Education

Bachelor's Degree

Job description

Senior Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a Senior Service Delivery Engineer on our Service Delivery Team in Singapore.

What you’ll achieve

As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will

• Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.
• Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.
• Build and sustain effective communications with all partners and cross-functional teams, maximising the customer experience and relationships.
• Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities.
• Maintain awareness of all service matters and manage customer during high priority escalations.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Be an experienced Service Delivery Engineer, with a strong history of executing and completing complex projects.
• Have strong organisational and planning skills, being able to coordinate teams across all program activities.
• Have proven analytical, problem solving and negotiation skills.
• Be strategic and have had a successful history of growing accounts.
• 5 to 7 years of related experience.

Desirable Requirements

• Bachelor’s Degree.
• Additional language skills preferred.