Senior Engineer, Customer Quality

Linxens Singapore Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology company in Singapore is looking for a quality assurance professional to manage customer complaints and drive quality improvement initiatives. The ideal candidate will have a degree in Mechanical/Manufacturing Engineering and a minimum of 5 years of experience in QA functions. This role also involves interacting with various stakeholders and ensuring compliance with quality standards.

Qualifications

• Demonstrated leadership as a change agent.
• Must be able to interact effectively with all internal departments.
• Highly motivated & independent individual.

Responsibilities

• Manage customer complaints and corrective actions.
• Perform initial failure analysis on customer-returned samples.
• Drive continuous improvement initiatives.

Skills

Leadership in improvement initiatives

Strong communication skills

Problem-solving abilities

Familiarity with 7 QC tools

Interpersonal skills

Education

Degree in Mechanical / Manufacturing Engineering

Tools

Statistical analytical tools

Six Sigma methodologies

Job description

Job Description

• Manage customer complaints & implement effective corrective/preventive actions to eliminate re-occurrence of complaints
• Perform initial failure analysis on customer-returned samples
• Act as a key driver to closely work with the Production and other functional team, so as to provide timely 8D-resolution to close complaints within set time frame
• Verify the effectiveness of the solution and drive continuous improvement initiatives to achieve set objectives
• Organize, and prepare within functions of the organization for the customer audit. Follow up on the audit findings and ensure timely closure of the corrective and preventive actions
• Visit customer site for field investigation and gather information for determining the cause of the problem
• Provide periodic reports to Module Customer
• Support the third party audit (CQM, CB /ISO audit)
• Assist Quality-EHS Manager to respond to customer on other request from customer eg. Customer visit, customer audit

Requirements

• Degree in Mechanical / Manufacturing Engineering or equivalent
• Demonstrated leadership as a change agent in driving improvement initiatives, & implement effective corrective/preventive actions
• Strong oral, written, influential communication and presentation skills
• Must be able to interact effectively with all internal departments and representatives
• Action-oriented and possesses strong problem-solving abilities, interpersonal & communication skills, influencing-skills to work with suppliers/customers as well as internal teams
• Familiar with 7 QC tools, statistical analytical tools
• Good interpersonal skills and closed-loop thinking
• Highly motivated & independent individual that can integrate & participate in a team environment
• Good process knowledge in the smartcard, semiconductor back end process is an advantage
• Certified Six Sigma Champion, Black/Green-belt with extensive experience in leading improvement projects would be an advantage
• Minimum 5-years’ relevant work experience in QA functions and handle customer quality-complaints and quality assurance audit