Senior Desktop Engineer

OPUS IT Services Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology services provider in Singapore is hiring for a Senior IT Support position. Responsibilities include assisting with complex IT infrastructure issues, supporting system maintenance, and being the local point for IT-related queries. Candidates should possess a diploma in Information Technology and have 1-2 years of relevant experience. Strong communication skills and the ability to liaise with Mandarin-speaking clients are essential. This role offers a great opportunity to learn and grow within the IT sector.

Qualifications

• 1-2 years of experience in a Senior IT Support position.
• Familiar with common software applications and hardware configurations.
• Ability to liaise with Mandarin-speaking stakeholders.

Responsibilities

• Assist in resolving complex IT Infrastructure issues.
• Support and maintain the IT Infrastructure systems.
• Act as a local point for all IT issues.

Skills

Communication skills

Problem-solving

Adaptability

Education

Diploma in Information Technology

Job description

Responsibilities

• Assist IT Service Delivery Specialists and Analyst in resolving complex IT Infrastructure issues
• PC format/setup and data transfer
• Support and maintain the IT Infrastructure systems and data access
• Support and maintain the IT Infrastructure asset management including Hardware lifecycle management (Request for quotation, comparison, purchase, deployment, scrap, and disposal) and SW licensing
• Support the appropriate level of service for centrally provided and maintained IT Infrastructure for: servers, clients, printers, and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access, and required components), IPT pone (local and remote)
• Act as a local point for all IT issues (Infrastructure and Application)
• Establish good working relationships with users and other sources of support and assistance
• Follow and enforce company policies regarding IT management, security, standards, and procedures
• Planning and proposing IT investment for each IT part (PC / Network / Server / Security / IT Service)
• PC and IT hardware and software maintenance: Setup / Configuration / Troubleshoot 1st Level Support for MIS, groupware, SAP
• Conference Support: Knox Meeting / AV system / VC Support
• Monitoring Server status: H/W, S/W, DISK
• Update Server S/W (Win Update, V3 Update, Prevent the risk case)
• Active Directory Server: Global and Local AD User Management, Password Management
• Security Solution Management
• Direct contact via phone/Knox messenger/email to SDS for on-site IT support
• Hard disk wiping service for scrap/disposal PCs to prevent data leak
• Tracing of network cable and switch for PC network issues
• Monitoring and blocking of virus/malware in office (network traffic monitoring)
• Assist in building annual or ad-hoc power shutdown
• Support to shutdown / turn on devices, test for normal office working environment

Requirements

• Diploma in Information Technology, or equivalent.
• 1-2 years of experience in Senior IT Support position.
• Familiar with common software applications and hardware configurations.
• Strong communication skills to effectively assist end-users.
• A willingness to learn and adapt to our existing IT infrastructure.
• Ability to speak English and Mandarin to liaise with Mandarin-speaking stakeholders/clients.