Senior Customer Success Engineer – Onsite & Travel

Ailytics; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

A technology-driven firm in Singapore is seeking a Customer Success professional who will engage with major clients to ensure successful product implementation. Candidates should have over 3 years of experience in customer-facing roles, preferably in the B2B SaaS space. The position requires a strong technical background, project management skills, and the ability to mentor others. This is a hands-on role that means travel and direct interaction with clients, which is crucial for building meaningful partnerships.

Benefits

Opportunity for impact in AI and safety

Start-up environment with growth potential

Value-driven culture with high transparency

Qualifications

• 3+ years of senior-level experience in Customer Success or related roles.
• Strong understanding of technical concepts and project management capabilities.
• Proficient with tools like Jira and knowledge of CS metrics.

Responsibilities

• Participate in the customer journey from installation to long-term success.
• Work cross-functionally to influence product roadmap.
• Analyze customer success metrics for improvements.
• Guide and mentor junior team members.
• Travel to customer sites to build partnerships.

Skills

Customer Success Management

Technical Support

Project Management

Stakeholder Communication

Problem-Solving

Tools

Jira

Confluence

CRM systems

Job description

A technology-driven firm in Singapore is seeking a Customer Success professional who will engage with major clients to ensure successful product implementation. Candidates should have over 3 years of experience in customer-facing roles, preferably in the B2B SaaS space. The position requires a strong technical background, project management skills, and the ability to mentor others. This is a hands-on role that means travel and direct interaction with clients, which is crucial for building meaningful partnerships.