Senior Customer Service Officer - Branch Banking

DBS Bank; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading Asian bank in Singapore is seeking a Customer Service representative to enhance customer satisfaction. The successful candidate will manage over-the-counter transactions, assist in customer inquiries, and promote products and services. A minimum diploma qualification and excellent communication skills are required. Additionally, candidates need certifications in insurance concepts and principles. Working hours are Monday to Friday, with half-days on Saturday. Competitive salary and benefits offered.

Benefits

Competitive salary

Benefits package

Dynamic environment

Qualifications

• Candidates must have excellent interpersonal and communication skills.
• Experience in delivering excellent customer journeys is essential.
• Certifications in BCP and PGI are required for the role.

Responsibilities

• Handle over-the-counter transactions efficiently and accurately.
• Assist customers’ enquiries to meet service delivery standards.
• Prospect and introduce customers to the Bank’s products.

Skills

Customer journey delivery

Interpersonal skills

Communication skills

Adaptability

Education

Minimum Diploma qualification

Tools

Branch Connect system

Job description

A leading Asian bank in Singapore is seeking a Customer Service representative to enhance customer satisfaction. The successful candidate will manage over-the-counter transactions, assist in customer inquiries, and promote products and services. A minimum diploma qualification and excellent communication skills are required. Additionally, candidates need certifications in insurance concepts and principles. Working hours are Monday to Friday, with half-days on Saturday. Competitive salary and benefits offered.