Senior Customer Service Executive | NTS Singapore

NTS; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider in Singapore seeks a Senior Customer Service Executive. You will link customers with production, ensuring timely delivery and excellent communication. Ideal candidates have a diploma/degree, five years of relevant experience, and skills in production planning and customer support. Offers a competitive salary, insurance coverage, and opportunities for personal growth.

Benefits

Competitive salary

Annual Wage Supplement

Term Life & Medical Insurance Coverage

Personal growth and development opportunities

18 days of Annual Leave

Qualifications

• Minimum 5 years of experience in planning and customer support roles.
• Relevant experience with production planning.

Responsibilities

• Supervise production planning activities for customer fulfillment.
• Manage customer expectations through clear communication.
• Monitor and forecast orders to optimize production schedules.

Skills

Production planning knowledge

Excellent communication skills

Interpersonal skills

Organizational skills

Ability to work under pressure

Education

Diploma or Degree in a related discipline

Tools

MRP systems

Job description

At NTS, we make it possible together. Technology inspires and drives us; it is our passion. Every day we work on unique solutions to complex challenges. Whether it's ultra complex or ultra precise solutions, we are proud of what we do and what we deliver.

Want to find out together what's possible? Do you thrive on orchestrating seamless operations and exceeding customer expectations? Are you driven, enthusiastic and does your heart beat faster when optimizing delivery schedules and building strong customer relationships in a fast-paced high-tech environment? Then get started as Senior Customer Service Executive at NTS Singapore and let's make it possible together.

Job Description

As Senior Customer Service Executive at NTS Singapore, you will be the vital link between our customers and our production operations. You'll supervise production planning activities to ensure on-time delivery while managing customer expectations with clear communication and proactive engagement. Your organizational excellence and ability to stay calm under pressure will drive operational efficiency, as you coordinate multiple stakeholders to deliver exceptional service and maintain our reputation for reliability.

Furthermore, your key responsibilities are:

• Supervise production planning activities with laser focus on customer order fulfillment, on-time delivery and seamless logistics support;
• Manage customer expectations by clearly communicating commitments, providing prompt updates, and proactively addressing requests and challenges in a professional manner;
• Monitor orders regularly and assist in forecasting through structured planner meetings to optimize production schedules and reduce process cycle times;
• Obtain and share customer feedback with colleagues and departments to drive continuous improvement in products and services;
• Manage operational sales activities through Outstanding Order Reports with customers, maintaining excellent follow-through on multiple simultaneous tasks;
• Demonstrate exceptional organizational and time-management skills with strong perseverance to meet delivery schedules consistently.

Job Requirements

• Minimum Diploma or Degree in any related discipline with at least 5 years of relevant experience in planning and customer support roles;
• Knowledge in production planning and experience with MRP systems will be a significant advantage;
• Excellent communication and interpersonal skills to collaborate effectively with multiple stakeholders across departments and customer organizations;
• Able to stay calm and work exceptionally well under pressure while managing diverse feedback and competing priorities;
• Initiative-driven, highly organized, and consistently able to meet challenging delivery schedules with precision.

Your terms of employment

At NTS, we combine our passion for technology with innovative solutions to complex challenges. You get the freedom and confidence to fully use and develop your talents in a dynamic and energetic environment. We invest both in technology and in you as a future colleague! Your unique challenge at NTS includes at least the following conditions:

• Competitive salary;
• Annual Wage Supplement;
• Term Life & Medical Insurance Coverage;
• Personal growth and development opportunities through training and/or education;
• 18 days of Annual Leave.

About NTS

We deliver unique solutions to complex challenges and drive technological advancement for our customers. By combining development, manufacturing and assembly, we play an integral role in bringing the supply chain together. We combine the best skills and brightest ideas into a working system for the world's most advanced Semiconductor, Opto-Mechatronics and Analytical solutions. For this reason, we have grown into a Tier-1 supplier to OEM's and an international player operating from various (production) sites in Europe, Asia and the US.>

Although we offer our teams around the world a great place to work, we do not forget to remain firmly rooted locally. Ultimately, the core of NTS is our people. Their excellent manufacturing skills, customer-focused mindset and clear technical solutions have made NTS what it is today. Together, we create a culture that everyone can be proud of because we make it possible together. That's why we take every opportunity to celebrate our people, our craftsmanship and our successes.

Interested?

Apply immediately and send your CV (and motivation letter) via the application button below! For more information about this vacancy or our organization, please contact [e-mail]

• Point of contact: [e-mail]