Senior Customer Service Executive

AIGLE SECURITY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Overview

• Oversee daily customer service operations and ensure smooth workflow
• Establish and monitor service standards, procedures and policies
• Handle escalated customer complaints and resolve issues promptly
• Lead, train, and supervise the customer service team
• Conduct performance reviews and provide coaching for staff improvment.
• Forecast manpower needs and budget for the customer service function
• Recommend initiatives to improve service quality and operational efficiency.
• Conduct onboarding and ongoing training for customer service staff