Senior Customer Experience Lead

TOFU G PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A beauty services company in Singapore is seeking a Senior Customer Service Officer to lead a dynamic team. The ideal candidate has over 5 years of experience in customer service and management. Responsibilities include managing the team, improving customer retention, and ensuring exceptional guest experiences. This role offers career progression, staff discounts, and a competitive salary range. Join us for a fulfilling career in customer service.

Benefits

Training for development

Opportunity for career progression

Staff Discounts

Birthday Vouchers

Leave Benefits

Annual performance increment

Referral incentive

Qualifications

• Minimum 5 years of proven experience in customer service.
• Professional appearance fitting the salon image.
• Excellent communication skills with a customer service focus.

Responsibilities

• Manage and mentor the Customer Service team across all branches.
• Train and upskill the Customer Service team for optimal performance.
• Recruit and structure the Customer Service team for sustainability.
• Collaborate with management to enhance customer experience.

Skills

Customer Retention

Microsoft Office

Customer Experience

Interpersonal Skills

Inventory Management

Good Communication Skills

Team Player

Customer Satisfaction

Education

Diploma in Hospitality Services

Job description

A beauty services company in Singapore is seeking a Senior Customer Service Officer to lead a dynamic team. The ideal candidate has over 5 years of experience in customer service and management. Responsibilities include managing the team, improving customer retention, and ensuring exceptional guest experiences. This role offers career progression, staff discounts, and a competitive salary range. Join us for a fulfilling career in customer service.