Senior Client Services Executive, Reinsurance

AON REINSURANCE SOLUTIONS ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading reinsurance firm in Singapore is seeking a Claims and Premium Support Associate to manage claim matters and support premium activities. The ideal candidate has 1-2 years of experience in the reinsurance industry and possesses excellent communication skills. Responsibilities include managing stakeholder expectations, tracking contract renewals, and ensuring compliance with service agreements. This role requires attention to detail and the ability to multi-task effectively.

Qualifications

• 1-2 years relevant experience in reinsurance industry.
• Excellent verbal and written communication skills.
• Ability to present professionally to stakeholders.

Responsibilities

• Support Claim and Premium matters.
• Manage internal and external stakeholder expectations.
• Collaborate with Client Relationship Manager.

Skills

Understanding of the reinsurance industry

Communication skills

Detail-oriented

Team collaboration

Multi-tasking

Computer literacy

Job description

What the day will look like

Support Claim matters

• Communication and management of the internal and external stakeholders' expectations
• Build client relationship in tandem with Client Relationship Manager, working as a Client Team
• Support carrier meeting for specific claims
• Identify and report contract drafting problems and errors
• Support claims data analysis and reporting. Monitoring claims SLAs and taking accountabillity for performances.
• Quality control of claims information and reporting to business partner
• Issue of claim/cash call in accordance with contract terms and SLA
• Issue processing instructions to the outsource partner and Quality Control on the accuracy of work (if applicable)
• Timely reporting of major / large losses to brokers
• Periodic update of outstanding loss reserve and status of open claims.
• Interacts with internal and external stakeholders on technical matters (face-to-face meetings, conference calls and emails)
• Supports Claims Negotiation and Settlement of Claims and seeks support internally for more complex cases.

Support Premium matters

• Use the renewal tracking list to track the list of renewing / new contracts under your care for receipt of Broker Finalized Email (BFE).
• Verify contract terms and accounting structure in GRiDS, as entered by the Sales team.
• Ensure all necessary information is included. If otherwise, this is to be summarized and reported back to the line manager after each renewal;
• Identify and collate erroneous / missing treaty information in ACM and highlight training requirements
• Finalize contracts, schedule revenue, and transmit applicable premium documents within established timeframes, i.e. invoice/PANs or FDO.
• Schedule revenue should be done in line with historical trending, broker's advice or broker's agreement on SA proposal
• Process premium and accounts within established timeframes
• Process periodic reports, term adjustments, sliding scale commissions, profit commissions, loss participation clause and various adjustment as applicable in accordance with contract terms and service level agreement
• Assist Client in computation of various term adjustment as required
• Issue processing instructions to the outsource partner and Quality Control on the accuracy of work (if applicable)
• Ensure Compliance and Legal approval is obtained for third party co-brokerages and brokerage-only accounts – Third Party Approval and Joint Broking Agreement / Brokerage Sharing Agreement to be in place

Skills and experience that will lead to success

• 1-2 years relevant experience, preferably with a sound understanding of the reinsurance industry within the Asia region
• Detailed, meticulous and able to multi-task under tight deadlines
• A team player – able to communicate in a dynamic team environment
• Excellent communication skills (verbal & written)
• Ability to present to senior stakeholders in a professional environment
• Strong computer / system literacy, including first class Word, PowerPoint and Excel skills