Senior Call Centre Officer

C&W SERVICES (S) PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading global real estate services firm in Singapore is looking for a customer service professional to manage calls and support clients. The ideal candidate will have good communication skills, experience in a Contact Centre, and be able to train others. This role involves monitoring performance to ensure KPIs are met, as well as handling complaints. Join the firm for career development opportunities and a commitment to diversity and inclusion.

Benefits

Bonus for referring friends

Career development

Diversity and Inclusion initiatives

Qualifications

• Minimum 'A' levels / Diploma in any discipline or equivalent.
• Experience in a Contact Centre environment is a plus.
• Good phone etiquette and communication skills required.

Responsibilities

• Manage incoming and outgoing calls effectively.
• Provide high-quality support to clients.
• Train and coach team members.
• Monitor performance to ensure KPIs are met.
• Resolve complaints and perform service recovery.

Skills

Customer service

Communication skills

Organizational skills

Multi-tasking

Education

'A' levels / Diploma or equivalent

Job description

About the Role:

• Professionally manage incoming and outgoing calls by providing accurate and consistent information
• Ability to communicate clearly and manage customers' feedback
• Organized and able to multi-task in fast paced environment
• Maintain good service delivery
• Perform administrative tasks assigned
• Handle escalated calls from team member.
• Provide high quality and timely support to our clients through professional and proactive customer service delivery
• Provide training and coaching for team members.
• Liaison with client on day to day operations.
• Monitoring performance in order to ensure that KPIs are met
• Complaint investigation and perform service recovery
• Any other ad-hoc duties as assigned

About You:

• Minimum 'A' levels / Diploma in any discipline or equivalent
• Possess experience in a Contact Centre environment
• Good phone etiquette and communication skills

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Bonus for referring friends
• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion

I'm ready to apply!

Apply now and get ready to be a part of our team!

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.