Senior Business Analyst (CRM/KYC) Contract

TANGSPAC SEARCH PRIVATE LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A prominent recruitment firm in Singapore is seeking an experienced Business Analyst to lead KYC onboarding initiatives. The ideal candidate has at least 8 years of experience, including a strong background in KYC and AML processes. Key responsibilities include analyzing CRM workflows and collaborating with various teams to enhance onboarding journeys. Applicants should possess hands-on experience with CRM systems and knowledge of regulatory requirements. This is a full-time role in a dynamic environment.

Qualifications

• Minimum of 8 years of experience as a Business Analyst.
• At least 3 years of experience in the financial services or banking domain.
• Strong experience in KYC, AML, and customer onboarding.

Responsibilities

• Collaborate with business users to understand KYC onboarding requirements.
• Document user stories and functional specifications.
• Analyze CRM workflows to enhance customer experience.

Skills

Business analysis

KYC

AML

CRM systems

SQL

Agile methodologies

Education

Bachelor’s degree in Computer Science or relevant field

Tools

Salesforce

Microsoft Dynamics

Job description

Responsibilities

• Collaborate closely with business users, compliance teams, operations, and technology teams to understand KYC onboarding and CRM requirements.
• Document user stories, process flows, functional specifications, and acceptance criteria to ensure clear communication and alignment across teams.
• Analyze gaps, impacts, and dependencies across systems and processes to identify areas for improvement and ensure seamless integration.
• Support end-to-end KYC processes, including customer identification, verification, and risk profiling, to maintain compliance and operational efficiency.
• Interpret regulatory requirements and AML policies, ensuring that solutions meet compliance expectations and industry standards.
• Work with operations teams to optimize onboarding journeys, reduce manual effort, and improve turnaround time for customer onboarding.
• Analyze CRM workflows, account management, and customer interaction data to enhance customer experience and operational effectiveness.
• Collaborate with product and technology teams to enhance CRM functionalities, integration points, and dashboards for better data visibility and usability.
• Ensure data quality, governance, and consistency across customer systems to support accurate reporting and compliance.

Requirements

• Minimum of 8 years of experience as a Business Analyst.
• At least 3 years of experience in the financial services or banking domain is required.
• Bachelor’s degree in Computer Science or a similar relevant educational background.
• Strong experience in KYC, AML, and customer onboarding domains.
• Hands‑on experience with CRM systems such as Salesforce, Microsoft Dynamics, or banking CRM platforms.
• Good understanding of regulatory requirements and industry best practices.
• Ability to analyze data using SQL, Excel, or similar tools.
• Strong skills in requirement gathering, documentation, and stakeholder management.
• Experience working in Agile environments.
• Experience with workflow tools, case management, or onboarding platforms.
• Familiarity with API integration, data mapping, and system architecture concepts.
• Exposure to digital onboarding, biometrics, and eKYC solutions.
• Experience with customer lifecycle management processes.

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