Senior Business Analyst

SimplifyNext; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A consulting and technology firm in Singapore seeks a Senior Business Analyst to lead business transformation on SaaS platforms. Key responsibilities include discovery workshops, Agile user story development, and lifecycle project management. Ideal candidates have 4-8 years of experience in SaaS transitions and strong communication skills. This position offers growth through mentorship and impactful projects in a fast-paced environment.

Benefits

Mentorship from industry leaders

Continuous learning & certification sponsorship

Agile and empowering culture

Qualifications

• 4-8+ years of Business Analyst / Consulting experience in SaaS or enterprise application transformations.
• Proven experience in Agile delivery; ability to write user stories and define acceptance criteria.
• Excellent facilitation and communication skills to engage senior leaders and frontline staff.

Responsibilities

• Lead discovery workshops to identify pain points and transformation opportunities.
• Leverage Generative AI to accelerate delivery and create smarter workflows.
• Drive projects through the full lifecycle: Discovery, Design, Implementation, and Adoption.

Skills

Business Analysis

Agile Delivery

Stakeholder Management

Business Process Re-engineering

Communication

Tools

Salesforce

ServiceNow

Power Platform

Job description

At SimplifyNext, we specialize in driving business transformation through Automation, AI, and New Gen Apps. We empower organizations by scaling automation, integrating cutting-edge AI solutions into business processes, and delivering next-generation applications.

Additionally, we support our clients in building internal capabilities through our Centre of Excellence, comprehensive training, enablement programs, and Citizen Developer initiatives to ensure sustained success. Combining deep consulting and technology expertise, we have successfully executed projects for a diverse portfolio of global and ASEAN organizations. Our hands-on experience spans strategy formulation, seamless implementation, and operational excellence, providing invaluable insights into effective practices across various environments.

We harness digital technologies including Automation, New Gen Apps Platforms, Process Mining, and AI capabilities such as Intelligent Document Processing, Text Analytics, Generative AI, and Conversational AI. We proudly partner with leading Technology Vendors such as UiPath, Blue Prism, Automation Anywhere, OutSystems, ServiceNow, Microsoft, AWS, Druid AI, and Hyperscience.

We are recognized as:

• Singapore's 100 Fastest Growing Companies 2024 by Straits Times & Statista.
• High-Growth Companies Asia-Pacific 2024 by The Financial Times and Statista.
• Emerging Enterprise 2023 (Finalist) by OCBC & The Business Times.

We specialize in transforming businesses through AI, Automation and SaaS application platforms. That means we don't just advise - we design and implement end-to-end solutions that redefine how work gets done. Our focus is not limited to any single industry or function; we've delivered projects for public sector agencies, banks, healthcare, universities and leading enterprises alike, gaining invaluable insights into what works (and what doesn't) across different environments.

Currently, we concentrate on three leading SaaS platforms to drive digital change - ServiceNow, OutSystems, Power Platform - seamlessly integrating them with emerging technologies like Generative AI to maximize impact. (And this is just the beginning: as new platforms rise, we expand our expertise so you're always at the forefront.) Whether it's scaling enterprise service management, customer service transformation, HR transformation, building custom low-code apps, or automating processes with RPA, we help clients achieve results beyond IT and into core business operations. Our projects span from strategy and design through to full implementation and even operational support, ensuring the brilliant ideas we propose are actually brought to life and adopted.

Your Role at SimplifyNext

As a Senior Business Analyst, you will play a client-facing consulting role driving business transformation on SaaS and digital platforms. You will:

• Lead discovery workshops to identify pain points, map user journeys, and define transformation opportunities.
• Shape requirements into clear Agile user stories and product backlogs, working closely with Product Owners, Architects, and Developers.
• Leverage Generative AI and automation to reimagine processes, accelerate delivery, and create smarter digital workflows.
• Drive projects through the full lifecycle: Discovery, Design, Build, Test, Implementation, and Adoption.
• Act as the bridge between business and technology, ensuring solutions deliver measurable business value.
• Contribute to business process re-engineering and operating model redesign as part of SaaS- and AI-enabled transformations.

What We're Looking For

• 4-8+ years of Business Analyst / Consulting experience in SaaS or enterprise application transformations (Salesforce, Workday, SuccessFactors, ServiceNow, OutSystems, Power Platform, etc.).
• Proven experience in Agile delivery (Scrum, SAFe, hybrid Agile) - ability to write user stories, define acceptance criteria, and support backlog prioritization.
• Strong consulting toolkit: stakeholder management, problem structuring, business case development, and business process re-engineering.
• Excellent facilitation and communication skills - able to engage both senior leaders and frontline staff.
• Passion for transformation: excited about AI, automation, low-code platforms, and customer/employee experience redesign.

Why Join Us

• Accelerate Your Career - Grow faster in a high-visibility, client-facing role with clear pathways into leadership.
• Mentorship from Industry Leaders - Learn directly from Agile Coaches, Project Directors, Architects, and Consulting Leaders committed to your growth.
• Work with Technical Visionaries - Collaborate daily with world-class architects, developers, and UI/UX designers who can bring any vision to life.
• Continuous Learning & Certification - Full sponsorship for certifications and structured learning paths tailored to your ambitions.
• Impact from Day One - Solve mission-critical problems and shape customer, employee, and citizen experiences that matter.
• Empowering Culture - Agile, innovative, and entrepreneurial - you'll be encouraged to contribute ideas and make a real difference.
• Be Part of Our Transformation Journey

Joining SimplifyNext means becoming part of a team that blends the best of big consulting and tech innovation. You'll own solutions end-to-end, see the direct impact of your work, and develop into a leader in the digital transformation space.

If you are passionate about driving change, love tackling complex problems, and want to be surrounded by talented people who will help you grow, SimplifyNext is the place for you.

Ready to transform businesses and your career? Join us at SimplifyNext and let's redefine what's possible together.

About Our Company

We are a consulting and technology company, which has been formed by leading consulting practitioners to build an agile practice that delivers value to our clients at speed, mentors and grooms the next generation of consulting practitioners and technology experts and boosts a culture of creativity and happiness at work. We are based in Singapore and have clients across the ASEAN region.