Senior Brand & Customer Experience Insights Lead

FAR EAST MANAGEMENT (PRIVATE) LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading management firm in Singapore is seeking a Research Analyst/Senior Analyst at the Assistant Manager/Manager level. This role focuses on analyzing and reporting on customer satisfaction metrics to uncover insights that enhance customer experience and drive corporate culture. Key responsibilities include collaborating with cross-functional teams, developing dashboards, and managing the Colleague Engagement Survey. Ideal candidates should have a Bachelor's degree and 5+ years in customer insights analytics, with proficiency in data analysis tools and excellent communication skills.

Qualifications

• 5+ years of experience in customer insights, analytics, or CX role.
• Strong understanding of NPS methodology and customer satisfaction metrics.
• Excellent communication and storytelling skills.

Responsibilities

• Collaborate with HR team managing the Customer Engagement Index (CEI) program.
• Analyse CEI and other customer satisfaction metrics.
• Develop dashboards and visualizations to communicate insights.

Skills

Data analysis

Customer satisfaction metrics

Communication skills

Collaboration

Education

Bachelor’s degree in Business, Marketing, Statistics, or related field

Tools

Excel

Tableau

Qualtrics

SurveyMonkey

Job description

A leading management firm in Singapore is seeking a Research Analyst/Senior Analyst at the Assistant Manager/Manager level. This role focuses on analyzing and reporting on customer satisfaction metrics to uncover insights that enhance customer experience and drive corporate culture. Key responsibilities include collaborating with cross-functional teams, developing dashboards, and managing the Colleague Engagement Survey. Ideal candidates should have a Bachelor's degree and 5+ years in customer insights analytics, with proficiency in data analysis tools and excellent communication skills.