Senior Associate Business Analyst

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services company in Singapore is seeking a Business Analyst to bridge business challenges with technology solutions. This role requires strong analytical abilities, excellent communication skills, and a relevant Bachelor's degree. The ideal candidate will have experience in project management, familiarity with ITIL, and a solid understanding of business processes. Duties include delivering business projects, gathering requirements, and developing documentation while adhering to best practices. Competitive salary and a collaborative work environment are offered.

Qualifications

• Demonstrated understanding of business practices and processes.
• Team player with good client service orientation and organizational skills.
• Meticulous attention to detail while working under pressure.
• Ability to build rapport with a variety of stakeholders.

Responsibilities

• Acts as a bridge between business problems and technology solutions.
• Delivers business projects in line with sponsor requirements.
• Communicates issues and escalates when deliverables cannot be met.
• Contributes to resolving issues pertaining to the service.

Skills

Client service orientation

Analytical skills

Communication skills

Documentation skills

Attention to detail

Education

Relevant Bachelor’s degree

Project management certification

IIBA Membership

PMI PBA

ITIL certification

Tools

Microsoft Exchange

Microsoft Word

Microsoft Excel

Microsoft Project

Microsoft PowerPoint

Microsoft Visio

ServiceNow

Siebel

Remedy

SAP

EMS

Job description

Key Roles and Responsibilities

• Acts as a bridge between the business problems and the technology solutions.
• Supports the analysis, transformation and ultimately works towards resolving business problems with the help of technology.
• Works with internal clients and applies best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
• Delivers business projects in line with sponsor requirements and enterprise architecture.
• Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
• Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
• Assists with the resolution of issues pertaining to the service.
• Adheres to and follows the relevant development and support processes.
• Communicates and escalates if any issues arise or deliverables cannot be met and requests assistance to ensure closure of issues.
• Takes responsibility for delivery of project elements under relevant guidance and supervision.

Knowledge, Skills and Attributes

• Demonstrated understanding of business practices and processes
• Team player who displays good client service orientation with well-developed administrative and organisational skills
• Developing expertise in specific systems, processes and technologies that they will be required to analyse
• Meticulous attention to detail whilst working under pressure
• Excellent verbal and written communication skills
• Ability to listen empathetically
• Ability to build rapport and engage effectively with a variety of stakeholders
• Knowledge of project management methodology
• Good analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
• Good documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
• Very good working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
• Understanding of systems generally used in a services organisation e.g. ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous

Academic Qualifications and Certifications

• Relevant Bachelor’s degree or equivalent with related demonstrable experience
• Project management certification would be advantageous
• IIBA Membership required
• PMI PBA
• Relevant technology certification(s) required, such as ITIL

Required Experience

• Moderate level experience as a Business Analyst gained within a technology services environment
• Moderate level experience as a system administrator or developer would be advantageous
• Developing experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
• Developing experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems
• Understanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integrator