Senior Analyst, Franchise Growth & Enablement

MasterCard Worldwide; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global financial services corporation in Singapore is seeking a Senior Analyst for Franchise Growth & Enablement. This role involves executing customer risk management principles and collaborating with stakeholders to onboard network participants across the Asia-Pacific region. The ideal candidate should have a bachelor's degree and strong analytical skills, with a background in the payments space. The position requires attention to detail and the ability to influence and work across various teams, driving the growth of payment products and services.

Qualifications

• Proven track record in translating strategies into actionable programs.
• Knowledge of the payments space.
• Demonstrated thought leadership in business initiatives.

Responsibilities

• Support onboarding customers and respond to customer requests.
• Implement strategies for business initiatives in payment products.
• Collaborate with Account and Product teams to enable new opportunities.
• Manage customer administration and project tracking.

Skills

Attention to detail

Problem-solving

Analytical skills

Interpersonal skills

Education

Bachelor’s degree or equivalent

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Franchise Growth & Enablement

About Franchise

The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long‑term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading but redefining the world of payments.

Overview

The Franchise AP Regional Team is seeking a Senior Analyst, Franchise Growth & Enablement. In collaboration with the Vice President, Franchise Growth & Enablement, you'll execute Franchise’s Customer Risk Management principles and partner with regional stakeholders, playing a key role in providing strategic and operational support to the regional team by onboarding Mastercard network participants within the Asia‑Pacific Region in accordance with Mastercard’s requirements and local regulations. This individual will be responsible for the effective alignment between Franchise Growth & Enablement and cross‑functional stakeholders, driving the scale of Mastercard’s cross‑border and domestic products and services.

Role

• Performs assignments that support on‑boarding customers, registration, and response to ad‑hoc customer requests.
• Implement Franchise strategies to support the scale and growth of new business initiatives in cross‑border and domestic payments products and services.
• Collaborate strongly with Account and Product teams to enable new opportunities in core businesses, multi‑rail flows, and new customer segments (installment providers, fintechs) that reflect the value of extending the Franchise.
• Provide Franchise Solutions Accelerator support for customer training and education initiatives.
• Maintain close collaboration with internal stakeholders to support Customers.
• Ensure internal risk‑based decision‑making models for new opportunities are applied appropriately during assessment to maintain brand integrity and support the growth of new payment products and services.
• Responsible for customer administration, such as managing a common mailbox, tracking projects and billing, and generating administrative reports for specific markets or regions.

All About You

• Minimum bachelor’s degree or equivalent.
• Proven track record in translating strategies into actionable programs and scaling them across business and/or markets.
• Knowledge of the payments space.
• Attention to detail, strong business acumen, and solutions‑focused approach.
• Demonstrated thought leadership.
• Strong analytical, problem‑solving, and creative thinking skills.
• Strong interpersonal skills – ability to influence, work cross‑functionally, and interact across levels in a matrix organization.
• Team player with a focus on self‑motivation, people, and results.
• Demonstrated ability to work independently without direct supervision.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all mandatory periodic security trainings in accordance with Mastercard’s guidelines.