Senior SAP Service Delivery Manager

NTT Ltd; Remote; SGD 100,000 - 140,000; Full time

Job summary

A leading international IT service provider is seeking an experienced SAP Presales & Service Delivery Manager in Singapore. This role involves managing the full SAP engagement lifecycle, collaborating with teams globally, and ensuring exceptional customer service. The ideal candidate will have over 10 years of SAP experience, with at least 5 years in project management, and strong communication skills. Training opportunities and a dynamic work environment are provided.

Benefits

Inhouse training opportunities

Professional development programs

Certification opportunities

Qualifications

• 10 years of SAP experience, with at least 5 years managing projects.
• Direct experience in SAP Presales or Solution Consulting.
• Strong communication and customer-facing skills.

Responsibilities

• Support SAP engagement lifecycle from presales to project delivery.
• Collaborate with teams for solution validation and pricing.
• Prepare and deliver solution presentations and workshops.

Skills

SAP experience

Project management

Communication

Problem-solving

Customer service

Tools

SAP ECC

S/4HANA

Microsoft Office

Job description

Location: Hyderabad, India

Job Description: We want to shape the future with vision and innovation. Be part of it and develop your full potential!

As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 10,000 employees in more than 30 countries, we design, implement and develop custom-fit SAP solutions for our global customers.

Would you like to take the next step in your career and be part of our highly qualified team? Then support our customers remotely as a valued contact person through the optimal and stable operation of complex SAP applications!

Are you ready to break new ground?

Job Summary

The SAP Presales & Service Delivery Manager is responsible for supporting the full SAP engagement lifecycle—from presales and solution design to project delivery and managed services. This role works closely with Sales, Delivery, and Customers to design SAP solutions, support deal closures, and ensure high-quality service delivery with strong customer satisfaction.

Key Responsibilities

• Collaborate with global teams for solution validation and pricing
• Translate complex business challenges into clear, value-driven SAP solutions that highlight ROI and strategic benefits.
• Participate in RFx responses (RFI, RFP, RFQ), ensuring alignment with customer requirements and business outcomes.
• Work closely with SAP Delivery teams to ensure solution feasibility and successful handover post-sales.
• Prepare and deliver compelling solution presentations, demos, and workshops
• Stay updated on SAP innovations, competitor offerings, and emerging market trends to provide relevant insights and differentiation strategies
• Act as a trusted advisor to customers and internal stakeholders
• Support client meetings, C-level discussions, and executive briefings
• Support in drafting SOWs, MSAs. Etc..

Service Delivery

• At least 10 years of SAP experience, out of which 5+ years in managing large/medium AMS projects, implementation projects.
• Directs, monitors, and assists with the selection, implementation, and installation of SAP applications used by the organization.
• Provides guidance and consultation on applications and related services, which may include reviewing system documentation, feasibility, design, testing, and implementation.
• Coordinates the resources needed to meet client and/or business objectives related to SAP applications, monitors and ensures stipulated SLA’s are met.
• Provides status updates and reports statistics related to different KPI to all the stake holders.
• Assesses hardware/software systems, applications, and processes to facilitate a larger information systems (IS) strategy.
• Develops and authenticates business continuity plans when needed.
• Monitors and reports on project progress and potential risks to all stakeholders.
• Excellent verbal and written communication skills.
• Mastery of Microsoft Office or related software.
• Ability to solve technical and operational problems.
• Working knowledge of SAP including S4Hana or ECC
• Excellent customer service and project management skills
• Monitors the schedules and objects assigned to team members.
• Trains members of the application services team and ensure to have appropriate skill sets within the teams.
• Provides feedback to team that are timely and constructive.

Experience & Skills

• 10 years of SAP experience
• 5 years managing SAP projects or AMS engagements
• 3–5 years in SAP Presales or Solution Consulting
• Strong knowledge of SAP ECC and/or S/4HANA
• Excellent communication and customer-facing skills
• Strong problem-solving and coordination abilities

Inhouse Training team which focuses on training you on professional technical training, Soft Skills training, SAP Learning Hub and certification opportunities

Get empowered by NTT DATA Business Solutions!

We transform. SAP solutions into Value

Recruiter Name: Kishore Gannapudi

Email: [e-mail]

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.