Sales Verification & Quality Assurance Specialist

Firstcom Academy Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Singapore is seeking an Admin for Quality Assurance. In this full-time role, you will ensure the integrity of sales processes and customer satisfaction through post-sale outreach and documentation. Ideal candidates should have at least an 'O' Level qualification and one year of experience in customer service. Proficiency in MS Office and excellent communication skills are critical for success in this position.

Benefits

Performance bonuses

Annual leave

Medical benefits

Dental benefits

Qualifications

• Candidate must possess at least 'O' Level or equivalent.
• Minimum one year of experience in customer service, telemarketing or related role.
• Good communication and interpersonal skills with excellent command of written and spoken language.

Responsibilities

• Conduct outbound calls to customers following sales transactions.
• Verify the legitimacy of each sale and ascertain customer understanding.
• Accurately document customer interactions and verification outcomes.
• Report any discrepancies to the Sales Verification Manager.
• Participate in quality assurance initiatives.

Skills

Attention to detail

Excellent communication skills

Customer satisfaction commitment

Interpersonal skills

Education

"O" Level or equivalent

Tools

MS Office

Job description

A leading educational institution in Singapore is seeking an Admin for Quality Assurance. In this full-time role, you will ensure the integrity of sales processes and customer satisfaction through post-sale outreach and documentation. Ideal candidates should have at least an 'O' Level qualification and one year of experience in customer service. Proficiency in MS Office and excellent communication skills are critical for success in this position.