Sales & Technical Support Engineer

HANS HIGH-TECH SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology company in Singapore is seeking an experienced professional to provide technical support for laser and automation machines while pursuing new sales opportunities. The ideal candidate will have a degree in engineering, extensive experience in technical sales, and strong problem-solving skills. Frequent travel is required for customer support and training.

Qualifications

• Minimum 5 years experience in technical sales or field service.
• Deep understanding of laser types and their applications.
• Fluency in Chinese is a plus.

Responsibilities

• Serve as the primary technical point of contact for customers.
• Identify and pursue new sales opportunities.
• Provide effective on-site technical support.

Skills

Technical sales expertise

Problem-solving skills

Communication skills

Relationship management

Knowledge of laser technology

Education

Bachelor's degree in Engineering (Mechanical, Electrical, or Mechatronics)

Tools

Sales pipeline management software

Technical presentation tools

Job description

Responsibilities

Technical Support & Engineering

• Serve as the primary technical point of contact for customers, addressing inquiries and resolving issues related to our laser and automation machines.
• Provide pre-sales technical support, including product specifications, application feasibility, and system integration.
• Provide effective on-site technical support, be stationed on-site for project verification, actively provide feedback on problems encountered during verification
• Close and resolve on-site verification problems in a timely manner to ensure the smooth progress and acceptance of projects.
• Training in China and subsequent business trips to India to complete the commissioning and acceptance of projects in different countries.

Sales & Business Development

• Actively identify and pursue new sales opportunities within the assigned market segment.
• Build and maintain strong, long-lasting customer relationships by understanding their technical needs and ensuring high levels of customer satisfaction and repeat business.
• Conduct sales/ technical presentations and product demonstrations for prospective clients.
• Negotiate contracts and close sales deals to achieve and exceed sales targets.
• Provide regular sales forecasts, reports, and market analysis to management.

Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, or Mechatronics preferred) or a related technical field.
• Minimum 5 years experience in a technical sales, field service, Electronics, IT or semi-con industry, specifically with laser technology and automation systems.
• Deep understanding of laser types, their applications, and associated safety protocols.
• Excellent problem-solving skills and the ability to diagnose and repair complex technical issues.
• Exceptional communication, presentation, and interpersonal skills.
• Demonstrated ability to manage a sales pipeline, negotiate effectively, and close deals.
• Willingness to travel frequently to customer sites for support, training, and sales activities. (50% of time)
• Self-motivated, goal-oriented, and able to work independently as well as part of a team.
• Fluency in Chinese is a plus