Sales Manager I Retail I Marks & Spencer I Singapore

Robinson & Co (Singapore) Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading retail company in Singapore is seeking a Sales Manager to drive sales performance and deliver excellent customer service. The ideal candidate should have over 5 years of experience in the retail industry, strong supervisory skills, and the ability to lead and motivate a team. Responsibilities include managing stock efficiently, enhancing customer engagement, and ensuring high operational standards.

Qualifications

• 5+ years work experience in the Retail industry with supervisory and management experience.
• Strong communication and interpersonal skills.
• Ability to analyse, interpret and translate data into meaningful business information.

Responsibilities

• Deliver the sales plan by identifying opportunities to drive sales performance.
• Provide excellent customer service and maintain effective merchandise displays.
• Utilize and analyze business information for efficient stock management.
• Lead and motivate department staff to drive high performance standards.

Skills

Supervisory skills

Management skills

Communication skills

Interpersonal skills

Analytical skills

Job description

Sales Manager I Retail I Marks & Spencer I Singapore

RESPONSIBILITIES

• 1) Generate Sales
  • Deliver the sales plan for the responsible area by identifying opportunities to drive sales performance
  • Identify & exploit commercial opportunities by performing commercial probing in order to maximize sales return
  • Actively implement sales promotions and follow the sales plan
• 2) Deliver Excellent Customer Service
  • Provide a comfortable and convenient shopping experience by maintaining effective merchandise displays, making a personal connection and engaging with the customer with professional product knowledge and clear ticketing
  • Ensure a memorable shopping experience by engaging with team and deliver the excellent Customer Service Experience
  • Effectively manage and resource all service points e.g. till point, Fitting rooms, etc.
• 3) Use of Space and Department Presentation
  • Make the best use of the space available by using the correct interpretation of commercial information and current merchandise group’s policies
  • Ensure delivery and maintain of excellent store presentation and marketing standards across the store by ensuring all product handling techniques reflect the brand values
  • Work with the Visual Merchandising Department to ensure that the items planned to be promoted are given priority of display within the department
• 4) Merchandises Management
  • Utilize and analyze business information effectively to ensure efficient stock management and optimize stock cover of responsible department
  • Monitor the consignment goods sales performance and be fully responsible for stock replenishment or returns
  • Compare competitors’ pricing regularly for identical merchandise to ensure that our pricing policy maintains credibility
  • Drives stock accuracy to deliver business availability targets
• 5) Drive In-store Operational Efficiency
  • Minimize losses and maximize the profitability of the department by assisting in the achievement of agreed targets for staffing costs, theft and loss and controllable expenses
  • Obtain all available information, forward plan for seasonal changes in sales, covering, sales events and promotions, space and equipment needs and appropriate stock availability
  • Drives productivity and ensures efficient ways of working in the department
• 6) People Management
  • Lead and motivate department staff to drive delivery of consistent high standards of performance and behavior
  • Deliver the performance review process and provide regular feedback to team
  • Identify and develop talent through effective development planning and training
  • Communicate effectively and engage team throughout the department and the company
• Others
  • All other responsibilities as assigned by line manager and/or Management

QUALIFICATIONS, EXPERIENCE & SKILLS

• 5+ years work experience in Retail industry with supervisory and management experience
• Job-specific skills: Good supervisory and management skills in managing the team and driving performance; strong communication and interpersonal skills; ability to analyse, interpret and translate data into meaningful business information for developing action; be positive and flexible to cope with constantly changing business needs