Sales Administrator

Penta-Chem Services Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A chemical services company in Singapore is seeking a customer service representative to manage inquiries and support client retention efforts. Key responsibilities include responding to customer emails, making outbound calls, and preparing quotations. The ideal candidate should have knowledge in the chemical field, effective communication skills, and proficiency in MS Office. A customer-focused attitude and commitment to excellent service are essential for this role.

Qualifications

• Good knowledge in the chemical-related field.
• Preferably with 1 year of experience in sales support or customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries and handle emails promptly.
• Make outbound calls and monitor customer purchasing patterns.
• Prepare and issue quotations based on customer requirements.

Skills

Effective communication skills

Customer-focused attitude

Proficiency in MS Office

Job description

Job Description

• Respond to customer inquiries and handle emails promptly and professionally

• Make outbound calls and monitor customer purchasing patterns to support client retention efforts

• Prepare and issue quotations based on customer requirements, ensuring timely follow-up on quotations and purchase orders

• Maintain and update the customer database to ensure accuracy and reliability

• Perform other ad-hoc duties as assigned by management

Requirements

• Good knowledge in chemical related field

• Preferably with 1 year of experience in sales support, customer service, or a related administrative role

• Effective communication skills, both written and verbal

• Proficiency in MS Office (Word, Excel, Outlook)

• Ability to work independently and as part of a team

• A customer-focused attitude with a commitment to providing excellent service