Sales Admin (West/ Manufacturing)

WECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A recruitment agency in Singapore is seeking a dedicated professional to manage customer inquiries, order processing, and shipping coordination. The ideal candidate will hold a professional certificate or diploma and have 2-3 years of experience in a relevant role. Proficiency in Microsoft Office and the ability to work under pressure are essential. This position offers opportunities to engage with various departments and manage shipping logistics effectively.

Qualifications

• Minimum of 2-3 years of relevant work experience.
• Ability to work well under pressure in a fast-paced environment.
• Self-motivated and adaptable to change.

Responsibilities

• Respond to customer inquiries via various communication channels.
• Ensure accurate and timely order processing.
• Manage shipping and customs invoices independently.

Skills

Customer service

Order processing

Negotiation

Communication

Proficiency in Microsoft Office

Adaptability

Education

Professional Certificate, GCE 'O' Level, NITEC, Diploma, or equivalent

Job description

Responsibilities

• Respond to customer inquiries via email, phone, fax, letter, or other communication channels
• Provide information on product availability, delivery dates, and delivery locations
• Ensure accurate and timely order processing
• Prepare documents, enter orders into the system, and track order status
• Handle special orders for out-of-stock items and coordinate with the supply chain and warehouse to notify customers when items arrive
• File correspondence and manage shipping and delivery documents, including negotiating Letters of Credit with banks
• Support sales meetings by preparing documents, tracking sales records, and attending meetings
• Work with other departments, such
  • Technical team for product or technical issues
  • Accounting for payments, refunds, and returns
  • Supply chain and logistics for PR/PO processing and delivery scheduling
• Manage shipping and customs invoices independently; coordinate with forwarders and shipping agents
• Prioritize tasks to ensure deadlines are met and adjust priorities as needed
• Update and manage purchase orders and records in the system
• Check order confirmations and supplier invoices against purchase orders and report discrepancies
• Negotiate shipping rates with forwarders to ensure cost efficiency and compliance with company policies
• Coordinate inbound shipments, track deliveries, and control costs.

Requirements

• Minimum qualification: Professional Certificate, GCE ‘O’ Level, NITEC, Diploma, or equivalent
• At least 2–3 years of relevant work experience
• Able to work well under pressure in a fast-paced environment
• Self-motivated and adaptable to change
• Proficient in Microsoft Office.