Sales Admin / Order Management (6 Months)

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing and recruitment firm is looking for a candidate to manage customer relationships and oversee sales. You will establish strong ties with key customers, handle order management, and ensure excellent customer service. The ideal candidate should excel in communication and negotiation, with a focus on upselling and customer satisfaction. This role is based in Singapore and offers an opportunity to grow within a dynamic team.

Qualifications

• Proven ability to develop long-term customer relationships.
• Experience in sales and customer service.
• Ability to respond to queries in a timely manner.

Responsibilities

• Establish and maintain good working relationships with key customers.
• Process customer orders and ensure timely completion.
• Conduct regular reviews of customer margin to maintain profitability.

Skills

Excellent communication skills

Negotiation skills

Customer service orientation

Job description

Location: Ubi

Job Summary

Responsible for developing long-term relationships with customers and overseeing sales. You should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service oriented.

Ultimately, you should be able to grow our business by building successful, long-term relationships with a key focus on delivering high standards of customer service and upselling.

Responsibilities

Relationship Management

• Establish good working relationships with key customers
• Understand and maintain contact details with customers
• Support business reviews with customers
• Regular telephone/Teams calls with customers
• Establish and maintain customer price updates & price file management
• Conduct regular reviews of customer margin to maintain profitability

Order Management

• Part number creation
• Obtain up to date forecast information for key customers
• Process customer orders and ensure orders are progressed to support requirements
• Advise customer delivery dates on their Purchase Orders
• Analysis of customer schedules to ensure stock availability
• Support customer returns and raise credits as required
• Processing certification for spot orders
• Customer declarations (export) and creation of commercial invoices
• Creation and management of customer kits
• Creation of works orders for parts to be sent to platers, liaising with warehouse for despatch/receipt.
• Liaising with warehouse to ensure orders are despatched on time to your customers.
• Support AR department when needed to ensure outstanding invoices are paid.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.