SaaS Platform Owner — Day-2 Ops & Strategy

Public Service Division; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A governmental division in Singapore is seeking a SaaS Platform & Systems Manager to own and operate internal platforms. This role involves managing the lifecycle of SaaS platforms, ensuring smooth Day-2 operations, and collaborating with stakeholders to meet business needs. Ideal candidates will have experience in SaaS management, strong documentation skills, and the ability to work with non-technical stakeholders. This is not a traditional IT support role but focuses on platform ownership and continuous improvement.

Qualifications

• 1 - 5 years of experience managing SaaS platforms or business systems.
• Hands-on experience as a system administrator or platform owner.
• Strong understanding of role-based access control and workflow configuration.

Responsibilities

• Own the end-to-end lifecycle of assigned SaaS platforms.
• Manage Day-2 operations including user access and security controls.
• Translate requirements into system solutions for stakeholders.

Skills

Resourcefulness

Collaboration skills

Change management

Documentation skills

Tools

SaaS platforms

CRM

Salesforce

Job description

A governmental division in Singapore is seeking a SaaS Platform & Systems Manager to own and operate internal platforms. This role involves managing the lifecycle of SaaS platforms, ensuring smooth Day-2 operations, and collaborating with stakeholders to meet business needs. Ideal candidates will have experience in SaaS management, strong documentation skills, and the ability to work with non-technical stakeholders. This is not a traditional IT support role but focuses on platform ownership and continuous improvement.