Retail Team Lead Trainee: Coach, Optimize & Serve

LOTTE Travel Retail Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading travel retail company in Singapore is seeking a Retail Supervisor to manage operations and lead a team effectively. The role involves executing operational plans, coaching Retail Associates, and maintaining high customer service standards. Candidates should possess excellent communication and leadership skills, with the ability to work flexible hours including weekends and holidays. This is an opportunity to develop a team in a fast-paced environment while ensuring customer satisfaction.

Qualifications

• Professional and pleasant personality.
• Ability to commit to rotating shift hours, including public holidays and weekends.
• Maintain a positive attitude in a fast-paced environment.

Responsibilities

• Develop operations plans and ensure execution.
• Lead, manage, and motivate team members.
• Prepare and update duty roster for time management system.
• Coach and train Retail Associates on system usage.
• Conduct daily briefings before shift duty.
• Provide constructive criticism and coaching on selling skills.
• Excel in customer service and merchandising.
• Manage and improve inventory management procedures.
• Keep customers satisfied while multitasking.

Skills

Excellent customer service skills

Leadership abilities

Strong communication skills

Ability to multitask

Job description

A leading travel retail company in Singapore is seeking a Retail Supervisor to manage operations and lead a team effectively. The role involves executing operational plans, coaching Retail Associates, and maintaining high customer service standards. Candidates should possess excellent communication and leadership skills, with the ability to work flexible hours including weekends and holidays. This is an opportunity to develop a team in a fast-paced environment while ensuring customer satisfaction.