Retail Managers (Assistant Retail Manager / Retail Manager / Area Manager)

Big Box International Pte Ltd; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A dynamic retail company in Singapore is seeking an Assistant Retail Manager/Retail Manager to lead a passionate team. You'll oversee daily operations, ensure excellent customer service, and maintain high standards of store presentation. Ideal candidates will have prior retail management experience, strong people leadership skills, and a passion for collectibles or pop culture. This role includes shift work and collaboration with marketing and e-commerce teams.

Qualifications

• Prior retail experience with supervisory or management exposure.
• Ability to manage store operations, solve problems, and stay organised under pressure.
• Availability for shift work, weekends, and public holidays.

Responsibilities

• Lead and inspire the retail team to deliver excellent customer service.
• Oversee daily operations, staff supervision, and store presentation.
• Maintain a high standard of store image and cleanliness.

Skills

Strong people leadership

Excellent communication

Customer-service mindset

Job description

Step into a leadership role where pop culture meets retail excellence!

At ActionCity, we bring joy to collectors and fans through exclusive designer toys, premium collaborations, and immersive in-store experiences. We’re looking for a passionate and capable retail leader to oversee store operations, develop team performance, and uphold our high standards of service and brand presentation.

As an Assistant Retail Manager / Retail Manager, you’ll take charge of daily operations, guide a team of Retail Leads and Specialists, and ensure the store runs smoothly, efficiently, and with great energy. If you excel at people management, love creating memorable customer experiences, and thrive in a fast-paced retail environment, this is the perfect next step in your retail career.

What Will You Be Doing

• Lead and inspire the retail team to deliver excellent customer service and a vibrant store experience.
• Oversee daily operations, including staff supervision, store presentation, and smooth workflow.
• Support or manage (depending on level) roster planning, manpower allocation, and operational processes.
• Ensure accurate inventory management, stock replenishment, and overall store readiness.
• Handle customer escalations professionally and ensure a positive experience for every shopper.
• Guide, coach, and develop team members to build a motivated and service-oriented retail team.
• Support or lead store performance reviews, operational improvements, and business initiatives.
• Collaborate with HQ, Marketing, and E-commerce teams on campaigns, launches, and store activities.
• Maintain a high standard of store image, cleanliness, and overall brand representation.
• Take on additional duties and responsibilities assigned by management.

What Are We Looking For

• Prior retail experience, with supervisory or management exposure.
• Strong people leadership - you enjoy guiding, coaching, and motivating a team.
• Excellent communication and interpersonal skills.
• Ability to manage store operations, solve problems, and stay organised under pressure.
• Strong customer-service mindset and confidence handling escalations.
• Availability for shift work, weekends, and public holidays.
• Passion for collectibles, designer toys, or pop culture is a big plus!