Retail IT Support Specialist – On‑Site, Quick Troubleshooting

The Hour Glass Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading luxury watch retailer in Singapore seeks an IT Support Associate to ensure smooth operations for corporate and retail environments. This role requires 2–5 years of IT support experience, a strong troubleshooting background, and a customer-first mindset. You will provide Level 1 & 2 support, manage user accounts, and assist with IT rollouts while working collaboratively in a fast-paced retail setting. The position is temporary for 4-5 months, with a focus on flexibility and quick problem resolution.

Qualifications

• 2–5 years of experience in IT support or operations, preferably in retail.
• Familiarity with Microsoft 365/Office 365.
• Willingness to support urgent incidents after hours.

Responsibilities

• Provide Level 1 & 2 IT support for users.
• Troubleshoot hardware and software issues.
• Manage user accounts and access.

Skills

Troubleshooting Windows and macOS

Customer-first mindset

Basic networking knowledge

Experience with ticketing tools

Education

Diploma or Degree in IT/Computer Science

Job description

A leading luxury watch retailer in Singapore seeks an IT Support Associate to ensure smooth operations for corporate and retail environments. This role requires 2–5 years of IT support experience, a strong troubleshooting background, and a customer-first mindset. You will provide Level 1 & 2 support, manage user accounts, and assist with IT rollouts while working collaboratively in a fast-paced retail setting. The position is temporary for 4-5 months, with a focus on flexibility and quick problem resolution.