Retail Growth Executive (Luxury Skincare)

MAINLAND MCN PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading luxury skincare brand is seeking a sales-driven retail professional to operate and grow their counter in Singapore. This role involves engaging customers, converting walk-ins into leads, and executing campaigns to enhance sales. The ideal candidate will have experience in retail sales, strong interpersonal skills, and a passion for skincare. Competitive salary with commission and performance incentives are offered, providing clear growth paths in the luxury retail sector.

Benefits

Competitive salary + attractive commission

Comprehensive product training

Clear growth path

Qualifications

• Proven experience in retail sales, preferably in beauty or luxury sectors.
• Strong interpersonal skills and persuasive abilities.
• Self-motivated and able to work in a fast-paced environment.

Responsibilities

• Engage shoppers and convert them into qualified leads.
• Ensure counter readiness and deliver premium customer experience.
• Plan and execute counter campaigns to drive sales.

Skills

Retail sales experience

Strong interpersonal skills

Good English communication

Job description

Location

Isetan Shaw Centre, Orchard Road (NIANCE Counter)

Employment Type

Full-time (Retail roster / shift-based) / Part-Time (By hour)

Salary

Basic + Attractive Commission + Performance Bonus

About NIANCE

NIANCE is a Swiss luxury skincare & longevity brand known for high-performance anti-aging solutions and premium sensorial experience. In Singapore, NIANCE is available at Isetan Shaw Centre, Orchard.

Role Summary

We are looking for a high-energy, sales-driven retail professional to help us operate and grow our Isetan counter. This role focuses on intercepting footfall, converting walk-ins into qualified leads/appointments, and executing counter-based campaigns to drive traffic and sales.

If you enjoy engaging with people, thrive in a luxury retail environment, and can turn curiosity into conversion — this role is for you.

Key Responsibilities

1) Drive Footfall & Lead Capture (Primary KPI)

• Proactively engage shoppers near the counter/beauty hall and invite them for a quick 2–3 minute experience
• Convert walk-ins into qualified leads (WhatsApp/contact capture) and appointments
• Maintain a clean pipeline of leads and follow-ups to increase show-up and conversion rates

2) Counter Operations & Retail Excellence

• Ensure daily counter readiness: visual standards, tester hygiene, sampling, stock presentation
• Deliver premium customer experience, product demonstration, and service etiquette aligned with luxury standards

3) Campaign Activation (Store-Centred)

• Plan and execute simple counter campaigns (e.g., limited slots experience privilege, members-only perks, seasonal activations)
• Work with Isetan teams (where applicable) to align with store traffic and key retail moments
• Support small-scale events/mini sessions to generate appointments and sales

4) Sales & CRM

• Recommend solutions through structured consultation and protocols (anti-aging / barrier repair / brightening)
• Close sales, build repeat purchase habits, and maintain client relationships via CRM follow-ups
• Track performance metrics and report weekly progress (leads, appointments, conversion, revenue)

Requirements

• Proven experience in retail sales, preferably beauty/skincare/luxury or high-ticket retail
• Strong interpersonal skills: confident approaching strangers, persuasive yet respectful
• Good English communication (to engage Orchard/Isetan footfall); Mandarin/Chinese is an advantage
• Self-motivated, hands-on, comfortable working in a small, fast-moving team
• Able to work on weekends/retail roster
• Passion for skincare and learning product knowledge (training provided)

What Success Looks Like

• Consistently generate qualified leads weekly (WhatsApp/contacts)
• Improve appointment show-up rate and conversion
• Achieve monthly sales targets through a mix of walk-in conversion + appointment sales
• Execute at least 1–2 counter activations per month that measurably increase traffic/leads

What We Offer

• Competitive basic salary + attractive commission + performance incentives.
• Comprehensive product & consultation training (Swiss luxury skincare & longevity positioning)
• Clear growth path: Retail Growth Executive → Senior → Counter Lead / Trainer / Business Development track
• A chance to build a premium retail growth engine from the ground us.