Retail Executive

HEVEYA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premium eco-bedding brand in Singapore is seeking a Retail Executive dedicated to providing customers with exceptional service while promoting sustainable practices. This role requires strong interpersonal skills and a passion for creating a memorable shopping experience. The ideal candidate will handle customer inquiries, manage after-sales processes, and maintain inventory levels. Join this progressive company to contribute positively to both sales and the environment in a welcoming retail setting.

Qualifications

• Ambition to grow with the company.
• Passion for caring about the environment and community.
• Professional communication skills.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Educate customers on product features and health advantages.
• Manage after-sales inquiries to ensure customer satisfaction.
• Schedule and coordinate deliveries.
• Complete after-sales administrative tasks.
• Maintain a clean and organized store environment.
• Inspect the store for cleanliness and safety.
• Assist in managing and tracking inventory levels.
• Conduct regular stock audits.
• Promote the brand ethos and represent the company with integrity.

Skills

Positive sales persona

Hands-on skills

Organizational skills

Customer service

Job description

Are you interested in working for a premium eco‑bedding brand with a focus on quality and sustainability?

We are looking for a RETAIL EXECUTIVE who will go the extra mile to make sure customers get a ‘total experience’ they will not forget.

Our next hire would ideally be a positive sales person who has hands‑on and organizational skills, who has the ambition to grow with Heveya and has the passion to care for the environment and the community which aligns with Heveya®'s core values.

How you will contribute:

• Act as the first point of contact for all customer inquiries, both in‑store and via digital platforms, providing friendly and professional assistance.
• Educate customers on the unique benefits and transparent concept of Heveya® mattresses, explaining product features, materials, and health advantages.
• Manage after‑sales inquiries, ensuring that customers are satisfied with their purchases and addressing any issues promptly.
• Schedule and coordinate deliveries, ensuring smooth communication between the customer, delivery team, and relevant departments.
• Complete any necessary after‑sales administrative tasks, including order processing, returns, and warranty claims.
• Maintain a clean, organized, and welcoming environment within the Outlets at all times, ensuring that the store is well‑presented and aligns with brand standards.
• Regularly inspect the Outlets for cleanliness and safety, making sure all products and displays are in optimal condition.
• Assist in managing and tracking inventory levels in the Outlets, ensuring proper stock levels are maintained to meet customer demand.
• Conduct regular stock audits and communicate any product shortages or discrepancies to the management team.
• Promote the Heveya® brand ethos by maintaining a high level of product knowledge and representing the company with integrity and professionalism.