Retail Bank Operations Officer (Card Member Services)

D L Resources Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A financial services company in Singapore is seeking a detail-oriented customer service representative to manage card services requests, such as cancellations and replacements. Ideal candidates will have 1-2 years of banking experience, strong analytical skills, and proficiency in Microsoft Office. The role focuses on maintaining quality service, resolving customer issues, and supporting digital initiatives within the team. Candidates without experience in banking are welcome to apply.

Qualifications

• 1-2 years of relevant banking experience preferred; however, inexperienced candidates may apply.
• Ability to multi-task and adapt to a fast-paced environment.
• Strong analytical abilities and problem-solving skills.

Responsibilities

• Process customer requests including card cancellations, replacements, and bill payments.
• Ensure requests are completed accurately and within prescribed timelines.
• Manage customer feedback, complaints, and queries effectively.

Skills

Problem solving skills

Analytical skills

Customer service orientation

Microsoft Excel proficiency

Communication skills

Tools

Microsoft Office

Job description

Job Description

• Process customers’ requests in the Card Services Customer Fulfillment function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications
• Complete all requests with accuracy and within the agreed Service Level Agreement
• Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
• Identify opportunities to improve productivity, risk controls, efficiency, and service quality in the team
• Support in digitization effort driven by the management and ad‑hoc /admin tasks assigned

Job Requirements

• Preferably 1‑2 years of relevant banking experience/candidates without relevant experience welcomed to apply
• Able to multi‑task and cope with change and diversity in a fast‑paced environment
• Possess strong analytical and problem solving skills, able to think objectively and ‘think outside the box’ when analyzing issues
• Meticulous with an eye for details and quality mindset
• Strong cross‑functional collaboration and communication skills, driving outcomes through influence and negotiations
• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint
• Team player, self‑motivated and resourceful