Retail Assistant/Associate (Part-time & Full-time)

LEATHERSOLUTION PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A luxury restoration service provider in Singapore is seeking a Retail Assistant/Associate to assist customers and process sales transactions. The ideal candidate will have strong communication skills, the ability to multitask, and an appreciation for fashion and art. This role involves maintaining a positive shopping experience and supporting store operations while ensuring customer satisfaction. The position offers both part-time and full-time opportunities within a dynamic and growing environment.

Qualifications

• Customer-oriented and adaptable individual.
• Able to multitask and manage time effectively.
• Ability to communicate with high-end customers.

Responsibilities

• Assist customers with general enquiries and provide information on services.
• Record and maintain accurate details of customer transactions.
• Stay informed about services to assist customers effectively.

Skills

Customer service

Time management

Communication

Problem-solving

Interpersonal skills

Job description

Overview

We are looking for part-timers (3 or 4 days per week) and full-timers (5 days per week).

ROLE DESCRIPTION

The Retail Assistant/Associate is responsible for assisting customers, processing sales transactions, maintaining a clean and organized store, and ensuring a positive shopping experience.
Dr.Bags is committed to facilitating a high performance and multi-dimensional learning curve that creates a strong foundation for young professionals with the ambition to thrive in the luxury e-commerce service industry.
The ideal candidate is a customer-oriented, adaptable, and responsive individual well-fitted to communicate with high-end customers; he or she is able to multitask, prioritise and manage time effectively. As we continue to lead the luxury restoration industry in Singapore, we are looking for a candidate who appreciates superior craftsmanship, fashion and art.

SPECIFIC RESPONSIBILITIES

Customer Service & Enquiries

• Assist customers with general enquiries and provide information on services.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Communicate effectively with customers through various channels (in-person, phone, messaging).
• Respond promptly to customer enquiries and ensure timely follow-ups.
• Acknowledge and resolve customer concerns professionally and efficiently.

Order Processing & Store Operations

• Assist with order placement, processing, and collection of serviced items.
• Record and maintain accurate details of customer transactions, interactions, and feedback.
• Inform customers when their orders are ready for collection.
• Ensure proper handling, packing, and processing of bags, wallets, and shoes for servicing.
• Manage and track collection deadlines and schedules.

Product & Service Knowledge

• Stay well-informed about Dr Bags’ services and processes to confidently assist customers.
• Conduct skilled assessments, cleaning, colouring, and minor repair services for leather goods.

Teamwork & Store Support

• Work closely with colleagues to ensure smooth store operations.
• Provide feedback to improve customer service processes and efficiency.
• Assist in covering shifts at other store locations when assigned by Management.
• Perform any other tasks as directed by the supervisor or Management.

COMPETENCIES

• Develop effective communication, problem-solving skills and interpersonal skills to manage clients tactfully.
• To be able to learn and identify clients’ needs and issues, and discover what it takes to meet their needs in a retail environment.
• Develop ability to multitask, organise, prioritise, and manage time effectively.