RESTURANTS SERVICE MANAGER

RMR INTERNATIONAL PRIVATE LIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading restaurant in Singapore is seeking a Restaurant Service Manager to oversee daily operations and ensure high standards of guest service. Responsibilities include managing front-of-house staff, coordinating with the kitchen, and ensuring compliance with safety and hygiene regulations. The ideal candidate will have a diploma in Hotel Management and 3-7 years of experience in the restaurant or hospitality industry. Strong leadership and problem-solving skills are essential for success in this role.

Qualifications

• 3–7 years experience in restaurant/hospitality service supervision.
• Strong leadership and customer service skills.
• Knowledge of restaurant operations and billing.

Responsibilities

• Supervise daily restaurant operations and front-of-house staff.
• Train and manage the service team including waiters and hosts.
• Ensure high standards of customer service and resolve complaints.

Skills

Leadership

Customer Service

Communication

Problem-solving

Time Management

Education

Diploma/Degree in Hotel Management or related field

Tools

POS systems

Job description

Job Summary

The Restaurant Service Manager is responsible for overseeing daily front-of-house operations, ensuring excellent guest service, supervising staff, and maintaining service quality standards. This role ensures smooth restaurant operations, guest satisfaction, and compliance with hygiene and safety regulations.

Key Responsibilities

• Supervise daily restaurant operations and front-of-house staff
• Train, schedule, and manage service team including waiters, captains & hosts
• Ensure high standards of customer service and handle guest complaints promptly
• Coordinate with kitchen team for smooth food service and timely order delivery
• Maintain cleanliness, hygiene, and safety standards as per company policies
• Monitor inventory for service supplies and coordinate with purchasing team
• Manage table reservations, guest flow, and dining room arrangements
• Support marketing activities, promotions, and special events
• Maintain daily service reports & submit to management
• Ensure compliance with food safety and health standards
• Maintain proper cash handling and billing processes

Skills & Qualifications

• Diploma/Degree in Hotel Management or relevant field (preferred)
• 3–7 years experience in restaurant/hospitality service supervision
• Strong leadership, customer service & communication skills
• Knowledge of restaurant operations, POS systems & billing
• Ability to manage staff and handle customer issues professionally
• Excellent problem-solving and time-management skills

Key Competencies

• Customer Service Excellence
• Team Leadership & Training
• Attention to Detail
• Food Safety Standards
• Conflict Resolution
• Multi-tasking & Organizational Skills