Restaurant Supervisor

KINGDOM JUNIOR PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant in Singapore is seeking an experienced supervisor to resolve customer issues and ensure high-quality service. Responsibilities include collaborating with the kitchen staff and marketing department, maintaining cleanliness, and performing administrative duties. The ideal candidate should have at least 3 years of supervisory experience in the hospitality industry and a diploma or degree in any field.

Qualifications

• 3 years of experience as a supervisor in a hotel or restaurant.
• Proficient in spoken and written English; Mandarin is preferred.

Responsibilities

• Resolve customer issues to maintain satisfaction.
• Ensure top-notch customer service.
• Coordinate with marketing for effective communication.
• Report customer feedback to management.
• Collaborate with kitchen staff to ensure food quality.
• Perform administrative tasks like ordering stock.

Skills

Customer service

Team collaboration

Problem-solving

Attention to detail

Education

Diploma/Degree in any field

Job description

Roles & Responsibilities

• Resolving customer issues
• Ensure and upkeep highest level of customer service
• Work closely with marketing department to disseminate information to staff
• Gather feedback from customers and report to higher management
• Work with kitchen crew to ensure food quality
• Handle other administrative duties such as ordering stock, cashiering

Housekeeping

• Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene
• Maintenance of equipment for long term use

Requirements

• Qualifications: Diploma/Degree in any field
• Experience: 3 Years experience as supervisor and above in hotel/restaurant
• Language: Spoken/Written English; Preferably Spoken Mandarin