Restaurant Manager

SIX SIX HOTPOT PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prominent restaurant group in Singapore is seeking a skilled Restaurant Manager to oversee daily operations, manage staff, and enhance customer experience. The role requires strategic planning based on market trends, effective financial management, and strong communication skills. The ideal candidate will possess extensive experience in the hospitality industry and the ability to thrive in a fast-paced environment. Join a dynamic team committed to delivering exceptional dining experiences.

Qualifications

• Proven experience in restaurant or hospitality management.
• Excellent communication and coordination skills.
• Strong stress management abilities.

Responsibilities

• Develop operational plans based on market trends.
• Manage daily restaurant operations and staff schedules.
• Control budget and analyze financial reports.
• Enhance customer satisfaction and resolve complaints.
• Organize marketing campaigns to attract customers.

Skills

Strategic and Operational Management

Staff Management

Financial and Cost Control

Customer Relations

Marketing and Brand Promotion

Job description

Job Description & Requirements

🍽️ Restaurant Manager – Key Responsibilities and Competency Requirements

1️⃣ Strategic and Operational Management

• Business Planning: Develop operational plans based on market trends and customer needs, adjusting menus and service strategies.
• Daily Operations: Schedule staff shifts, monitor inventory, and coordinate front-of-house and kitchen activities.
• Facility and Environment Maintenance: Inspect restaurant hygiene and equipment to ensure safety and compliance.

2️⃣ Staff Management and Training

• Recruitment and Training: Select suitable employees, design training programs, and enhance service skills.
• Team Motivation: Maintain team morale through performance evaluations and incentive mechanisms.
• Conflict Resolution: Address staff disputes promptly and foster a positive work environment.

3️⃣ Financial and Cost Control

• Budget Management: Control food, labor, and operational costs effectively.
• Financial Analysis: Review reports regularly to optimize profitability.
• Compliance: Ensure adherence to financial regulations and tax requirements.

4️⃣ Customer Relations and Service Quality

• Customer Satisfaction: Collect feedback and continuously improve service and menu offerings.
• Complaint Handling: Resolve issues quickly to protect the restaurant’s reputation.
• Brand Maintenance: Enhance visibility through social media and promotional activities.

5️⃣ Marketing and Brand Promotion

• Marketing Campaigns: Organize promotional events to attract new customers.
• Community Relations: Build strong connections with the local community to strengthen the restaurant’s image.

⚠️ Key Challenges and Competency Requirements

• Strong Stress Management: The fast-paced nature of the food service industry requires quick responses to unexpected situations.
• Communication and Coordination Skills: Maintain effective communication among customers, staff, and suppliers.
• Data Analysis Skills: Use sales and customer data to refine business strategies.
• Service Orientation: Always prioritize customer experience.