Restaurant Manager

KAVI RESTAURANT PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A Singapore-based restaurant is seeking an experienced Operations Manager to oversee daily operations, manage staff, and ensure high standards of customer service. Responsibilities include budget management, compliance with safety and hygiene standards, and implementing marketing strategies to increase sales. The ideal candidate should have strong experience in restaurant management, leadership capabilities, and the ability to build customer relationships. This role is essential for maintaining operational excellence and driving revenue growth.

Qualifications

• Experience in restaurant operations and management.
• Strong leadership and team management skills.
• Ability to analyze sales trends and implement strategies.

Responsibilities

• Oversee daily restaurant operations to ensure efficient service.
• Recruit, train, and supervise restaurant staff.
• Implement marketing strategies to increase sales.
• Ensure food quality and compliance with hygiene standards.

Job description

1. Overall Operations Management

   • Oversee daily restaurant operations to ensure smooth and efficient service.

   • Ensure compliance with company policies, hygiene standards, and safety regulations.

2. Staff Management & Leadership

   • Recruit, train, schedule, and supervise restaurant staff.

   • Monitor staff performance and conduct regular evaluations.

   • Resolve staff issues and maintain discipline and teamwork.

3. Customer Service & Satisfaction

   • Ensure high standards of customer service at all times.

   • Handle customer complaints professionally and promptly.

   • Build strong customer relationships to encourage repeat business.

4. Financial & Cost Control

   • Manage budgets, daily sales reports, and cash handling.

   • Control food, beverage, and labor costs to maximize profitability.

   • Monitor inventory levels and minimize wastage.

5. Sales & Business Development

   • Implement marketing and promotional strategies to increase sales.

   • Analyze sales trends and recommend improvements.

   • Support business growth initiatives and revenue targets.

6. Inventory & Supplier Management

   • Manage stock ordering, receiving, and storage.

   • Coordinate with suppliers and negotiate pricing where applicable.

   • Ensure adequate stock availability without over-ordering.

7. Food Quality & Hygiene

   • Ensure food quality, presentation, and portion control meet standards.

   • Maintain strict cleanliness, hygiene, and NEA food safety compliance.

   • Conduct regular inspections of kitchen and dining areas.

8. Compliance & Licensing

   • Ensure compliance with MOM, NEA, and other regulatory requirements.

   • Maintain valid licenses, permits, and certifications.

   • Ensure foreign staff work pass compliance and proper documentation.

9. Reporting & Administration

   • Prepare operational reports for management review.

   • Maintain staff records, attendance, and payroll coordination.

   • Assist management in audits and inspections.

10. Crisis & Problem Management

    • Manage operational issues, emergencies, and service disruptions.

    • Implement corrective actions to prevent recurrence.