RESTAURANT MANAGER

VALLEYVIEW EATERY PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A local restaurant in Singapore is seeking an experienced Restaurant Manager to coordinate daily operations and ensure superior service. The ideal candidate will have proven management experience, deep food and beverage knowledge, and strong leadership skills. Responsibilities include staff supervision, financial management, and enhancing customer satisfaction. This role offers the opportunity to shape the restaurant's image and engage with the community through events and promotions.

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Strong management and leadership skills.
• Extensive knowledge of food and beverage.

Responsibilities

• Coordinate daily restaurant operations.
• Deliver superior customer service.
• Manage staff performance and provide feedback.
• Control operational costs and improve efficiency.

Skills

Restaurant management

Customer service

Food and beverage knowledge

Leadership skills

Financial management

Tools

OpenTable

PeachWorks

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills