Resource Scheduler (Learning Centre) (DSC/ET)

ST ENGINEERING E-SERVICES PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading BPO provider in Singapore is seeking a dedicated Scheduling Coordinator to manage course calendar schedules and resource allocation for training programs. The ideal candidate should hold a diploma and have 2-3 years of relevant experience in training administration. The role requires strong communication skills, proficiency in Microsoft Office, and the ability to manage multiple tasks efficiently in a dynamic environment. Competitive remuneration and benefits are offered.

Benefits

Competitive remuneration

Comprehensive benefits

Collaborative workplace

Qualifications

• 2-3 years relevant working experience in training and administration.
• Ability to work under pressure with short deadlines.
• Strong presentation and interpersonal skills.

Responsibilities

• Plan yearly course calendar schedules for sales and marketing.
• Liaise with scheduling colleagues to ensure resource availability.
• Run reports to ensure information accuracy within the system.

Skills

Good communication skills

Analytical and resourceful

Microsoft Office proficiency

Problem-solving skills

Education

Diploma in any discipline

Job description

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

To effectively plan course calendar schedules and to arrange resources including trainers, classroom (physical & virtual rooms) and labs as appropriate in accordance with class delivery requirements.

Be Part of Our Success

· Plan course calendar schedules on a yearly basis for sales & marketing to promote & fill the seats

• Plan course calendar schedules on a yearly basis for sales & marketing to promote & fill the seats
• Arrange resources – trainers, classrooms, labs etc as appropriate in accordance with training requirements
• Act as first point of contact for routine scheduling queries and escalate issues as appropriate
• Monitor the utilization of resources and reports to ensure effective and efficient scheduling
• Liaise with other scheduling colleagues and other project and production teams as appropriate, to ensure that forward scheduling meets future requirements
• Maintain an up to date knowledge of standard rates, negotiating and engaging freelance trainers as necessary
• Be proactive in contributing towards the cost effective scheduling of resources and in particular the management of freelance and full time trainers
• Ensure information in the system is updated within specified deadlines to allow for the production of accurate management and financial information
• Run reports to ensure that information held on the system is accurate and complete, ensuring there is no missing retrospective data
• Undertake any other operational & administrative support needed for the classroom delivery.

Qualities We Value

• Diploma in any discipline
• 2-3 year relevant working experience, preferably in training & administration department
• Good working knowledge of Microsoft Office application, ie Word, Excel and PowerPoint.
• Good communication (written and verbal), presentation and interpersonal skills to engage wide spectrum of internal and external stakeholders.
• Analytical, resourceful and meticulous.
• Able to work independently and yet is a good team player.
• Able to work under pressure and short deadlines
• Good problem-solving and time management skills
• Demonstrate a positive attitude with integrity and drive for excellence in work
• IT savvy

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.