Reservations & Guest Care Specialist — Night/Weekend

TELEPORT GLOBAL LIFESTYLE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A transport and hospitality service provider in Singapore is seeking a Customer Service Agent to provide professional support via phone or email. The role involves assisting clients with transport and concierge bookings, performing daily reminders, ensuring timely replies, and handling client inquiries with professionalism. Ideal candidates have at least 2 years of experience in a corporate environment, excellent communication skills, and are proficient in Microsoft Office. This full-time role requires shift work, including weekends and public holidays.

Qualifications

• Experience in Transport/Hospitality industry preferred.
• At least 2 years of working experience in a corporate environment.
• Ability to work on shift, weekends, and public holidays.

Responsibilities

• Attend to inbound and outbound calls for transport and concierge bookings.
• Perform daily calls for job reminders.
• Reply to all correspondence within 24 hours.
• Engage in active listening and clarify information.
• Handle angry clients with patience.
• Provide quotations and upsell when applicable.
• Ensure proper handovers to next shifts.

Skills

Great communication skills in English

Excellent telephone etiquette

Organized and able to multi-task

Proficient in Microsoft Office

Job description

A transport and hospitality service provider in Singapore is seeking a Customer Service Agent to provide professional support via phone or email. The role involves assisting clients with transport and concierge bookings, performing daily reminders, ensuring timely replies, and handling client inquiries with professionalism. Ideal candidates have at least 2 years of experience in a corporate environment, excellent communication skills, and are proficient in Microsoft Office. This full-time role requires shift work, including weekends and public holidays.