Reservation Officer / Senior Reservation Officer #74862

ANRADUS PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading hospitality firm in Singapore is seeking a Reservation Officer/Senior Reservation Officer to manage room reservations and deliver excellent customer service. You'll respond to inquiries, handle bookings, and assist in upselling rooms. Candidates should have NITEC or higher qualifications, relevant experience, and strong interpersonal skills. Join an energetic team in a dynamic environment with a permanent contract and competitive salary package.

Qualifications

• Relevant working experience in a similar position within the hospitality industry.
• Familiarity with reservation systems.
• Ability to handle credit card information securely.

Responsibilities

• Respond promptly to room reservation inquiries via email and/or phone.
• Coordinate guest special requests to ensure smooth check-in.
• Input and update reservation information accurately.

Skills

Interpersonal and communication skills

Multi-tasking ability

Time-management skills

Education

NITEC or higher qualification

Tools

Opera Cloud

Job description

Job Description

• Industry/ Organization Type: Hotel
• Position Title: Reservation Officer / Senior Reservation Officer
• Working Location: City Hall
• Working Hours: Shift Work
• Salary Package: Basic Salary Up to $2,400
• Duration: Permanent

Key Responsibilities

• Respond promptly to room reservation inquiries via email and/or phone.
• Handle credit card information and charges for all prepaid reservations securely.
• Coordinate and communicate with operations regarding guest special requests to ensure a smooth check-in process.
• Input and update reservation information accurately into the system.
• Manage corporate, airline, and group bookings effectively.
• Follow up and monitor advance deposits or prepayments.
• Assist in promoting and upselling rooms to increase revenue.
• Manage "no shows" and coordinate with the Front Office on applicable charges.
• Stay informed about special rates, offers, and promotions in the hotel and provide updated information to guests.

APPLY NOW!!!

• NITEC or higher qualification.
• Relevant working experience in a similar position within the hospitality industry.
• Excellent interpersonal and communication skills.
• Ability to multi-task and possess time-management skills.
• Familiarity with using Opera Cloud is advantageous.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [e-mail]. Please indicate #74862 on the email subject.

Anradus Application Policy

We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.