Reservation Coordinator

KILLINEY 88 PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading hotel company in Singapore is seeking a detail-oriented Reservation Coordinator. This role involves managing reservations through various channels, ensuring accuracy of guest details, and supporting sales and operations. Ideal candidates should have a diploma in Hospitality, 1-2 years of relevant experience, and strong communication skills. The position requires attention to detail and a customer-focused mindset.

Qualifications

• Diploma in Hospitality or a related field preferred.
• 1–2 years of experience in hotel reservations or front office.
• Familiarity with Opera PMS and OTA platforms.

Responsibilities

• Handle reservations via phone, email, and online channels.
• Manage group bookings, corporate accounts, and rooming lists.
• Ensure accuracy of guest details, billing, and special requests.
• Monitor occupancy trends and assist with upselling hotel offers.

Skills

Strong communication skills

Customer service skills

Attention to detail

Multitasking ability

Education

Diploma in Hospitality or related field

Tools

Opera PMS

OTA platforms

Job description

We are looking for a detail-oriented and customer-focused Reservation Coordinator to join our team. You will manage hotel reservations, support sales and operations, and ensure an excellent guest experience.

Key Responsibilities

• Handle reservations via phone, email, and online channels (including OTAs).
• Manage group bookings, corporate accounts, and rooming lists.
• Ensure accuracy of guest details, billing, and special requests.
• Monitor occupancy, pick‑up trends, and assist with upselling hotel offers.
• Verify published rates and hotel information on websites and OTAs.
• Maintain travel agent profiles and commission accuracy.
• Support Front Office and assist with system‑related issues when needed.

Requirements

• Diploma in Hospitality or related field preferred.
• 1–2 years of experience in hotel reservations or front office.
• Familiarity with Opera PMS and OTA platforms.
• Strong communication and customer service skills.
• Attention to detail and ability to multitask.