Request Coordinator

NTT Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology services provider in Singapore is seeking a Request Coordinator to support Request Fulfillment by managing customer requests for hardware and software. The ideal candidate has at least 5 years of experience, strong multitasking skills, and familiarity with ITSM tools. The role requires attention to detail and the ability to meet deadlines effectively. This position offers opportunities for development within a globally recognized company committed to innovation.

Qualifications

• Minimum 5 years of professional experience.
• Ability to obtain a Public Trust clearance.

Responsibilities

• Support Request Fulfillment within Business Relationship Management.
• Organize and prioritize customer requests for hardware and software.
• Ensure accurate processing and compliance with workflows.

Skills

Strong coordination

Multitasking skills

Proficiency in tracking service requests

Attention to detail

Familiarity with ITSM tools

Education

Undergraduate/Bachelor's degree

Job description

Req ID: 357921

Job Summary

The Request Coordinator supports Request Fulfillment within Business Relationship Management under the Service Delivery Line of business, by ensuring timely responses to customer requests for hardware, software, and assistance to enhance customer experience and foster collaboration. Leveraging strong coordination and multitasking skills, along with proficiency in tracking and managing service requests, this role organizes and prioritizes requests to meet deadlines and align with business strategies. Attention to detail ensures accurate processing and compliance with workflows, while familiarity with ITSM tools and workflows facilitates efficient automation and resource management. By collaborating with stakeholders and teams, the Request Coordinator contributes to proactive IT support, regular feedback loops, and performance requirements such as providing simplified data access and maintaining the Service Catalog for user-friendly browsing and self-installation.

Job Duties

• Strong coordination and multitasking skills
• Proficiency in tracking and managing service requests
• Attention to detail and ability to meet deadlines
• Familiarity with ITSM tools and workflows

Basic Qualifications

• Minimum 5 years of professional experience.
• Ability to obtain a Public Trust clearance

Preferred Qualifications

• Undergraduate/Bachelor's degree.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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