Remote Live Chat Agent — Flexible Hours, Freelance

Mashreq Bank; Remote; SGD 20,000 - 60,000; Part time

Job summary

A leading financial institution is seeking Remote Live Chat Agents to join their customer support team. This role involves providing real-time assistance to customers through chat, handling multiple inquiries concurrently while maintaining professionalism. Candidates should possess exceptional English skills and have at least one year of experience in digital support. The position is fully remote with flexible hours and an hourly compensation structure that includes performance incentives.

Qualifications

• 1+ year of experience in a Live Chat or Digital Support role.
• Minimum typing speed of 50 WPM with high accuracy.
• Must be available to start immediately.

Responsibilities

• Respond to live chat inquiries instantly and professionally.
• Manage 3–4 concurrent chat sessions.
• Log common customer pain points for product team.

Skills

Exceptional written English skills

Multitasking ability

Fast and reliable communication

Tools

Zendesk

Intercom

Tawk.to

Job description

A leading financial institution is seeking Remote Live Chat Agents to join their customer support team. This role involves providing real-time assistance to customers through chat, handling multiple inquiries concurrently while maintaining professionalism. Candidates should possess exceptional English skills and have at least one year of experience in digital support. The position is fully remote with flexible hours and an hourly compensation structure that includes performance incentives.