Remote Health Concierge Executive

Healthway Medical Group; Remote; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated Call Centre Executive to support their Executive Health Screening and Medical Concierge services. This remote role requires excellent communication skills and the ability to manage patient enquiries with professionalism. Responsibilities include handling calls and messages, scheduling appointments, and maintaining patient records. Ideal candidates will have prior call centre experience and be proficient in English and Mandarin. Training on necessary systems will be provided.

Benefits

Remote-based employment with structured working hours

Training on systems and processes

Supportive team culture

Qualifications

• Comfortable handling patient-sensitive matters with empathy and discretion.
• Ability to work independently in a remote setup with reliable internet.
• Training on systems provided.

Responsibilities

• Answer inbound calls, WhatsApp messages, and emails.
• Schedule Executive Health Screening and GP review appointments.
• Update and maintain accurate patient records.

Skills

Excellent communication in English and Mandarin

Empathy, patience, and discretion

Previous call centre or healthcare admin experience

Education

Minimum Sijil Pelajaran Malaysia

Tools

CRM/CMS systems (Plato, Galen, Nubitel)

Job description

A leading healthcare provider is seeking a dedicated Call Centre Executive to support their Executive Health Screening and Medical Concierge services. This remote role requires excellent communication skills and the ability to manage patient enquiries with professionalism. Responsibilities include handling calls and messages, scheduling appointments, and maintaining patient records. Ideal candidates will have prior call centre experience and be proficient in English and Mandarin. Training on necessary systems will be provided.