Remote Global Compliance Success Specialist

Sumsub; Remote; SGD 70,000 - 90,000; Full time

Job summary

A leading verification platform based in Singapore is seeking a Compliance Expert in Customer Success to provide high-quality support to top customers. The role requires over 3 years of experience in customer-facing roles, strong knowledge of KYC & Compliance, and proficiency in analytical tools. Candidates should be fluent in Chinese and English. The position offers a remote-first work culture and opportunities for growth and development.

Benefits

Remote-first, trust-based culture

True flexibility with working hours

Extra time off including birthday holiday

Opportunities for personal development

Team offsites covered

Comprehensive compensation package

Qualifications

• 3+ years of experience in customer-facing roles (Support, Tech Support, Account Management) within Crypto, Gambling, or Banking.
• Strong knowledge of KYC & Compliance processes.
• Hands-on experience with analytical tools and dashboards.

Responsibilities

• Deliver high-quality compliance support to top-tier customers.
• Investigate and resolve complex compliance issues.
• Monitor and analyze key customer performance metrics.
• Engage directly with customers to understand compliance needs.

Skills

Customer-facing roles experience

KYC & Compliance knowledge

Analytical tools proficiency

Fluent in Chinese and English

Problem-solving focus

Excellent communication skills

Job description

A leading verification platform based in Singapore is seeking a Compliance Expert in Customer Success to provide high-quality support to top customers. The role requires over 3 years of experience in customer-facing roles, strong knowledge of KYC & Compliance, and proficiency in analytical tools. Candidates should be fluent in Chinese and English. The position offers a remote-first work culture and opportunities for growth and development.