Remote Crypto Customer Support Specialist

Binance; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

A leading cryptocurrency exchange is seeking a Customer Service Representative in Singapore to provide exceptional support through live chat and ticketing systems. The ideal candidate should have a Bachelor's degree in finance, prior customer support experience, and fluency in English and Thai. Responsibilities include managing customer inquiries, resolving complaints, and optimizing service processes. This role offers competitive salaries, benefits, and a flexible work-from-home arrangement depending on the team’s nature.

Benefits

Competitive salary

Work-from-home arrangement

Career growth opportunities

Qualifications

• Prior customer support experience in e-commerce or finance is essential.
• Ability to handle high volumes of inquiries and complaints efficiently.
• Familiarity with business processes in the financial industry.

Responsibilities

• Handle live chats and coordinate customer inquiries.
• Resolve customer complaints and document reports.
• Optimize customer complaint processes.

Skills

Customer support experience

Problem-solving skills

Communication skills

Time management

Fluency in English and Thai

Education

Bachelor's degree or diploma in finance

Job description

A leading cryptocurrency exchange is seeking a Customer Service Representative in Singapore to provide exceptional support through live chat and ticketing systems. The ideal candidate should have a Bachelor's degree in finance, prior customer support experience, and fluency in English and Thai. Responsibilities include managing customer inquiries, resolving complaints, and optimizing service processes. This role offers competitive salaries, benefits, and a flexible work-from-home arrangement depending on the team’s nature.