Regional Sales Director, Enterprise Cloud

Rakuten Symphony; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A global telecommunications firm in Singapore seeks an experienced Sales Leader to drive revenue and manage enterprise accounts. This role requires 15+ years in leadership roles within software sales, a strong business acumen, and proven skills in customer management. The ideal candidate will develop strategies to achieve sales goals, manage partnerships, and ensure customer satisfaction. Collaborative abilities and a hands-on attitude are essential to succeed in this position.

Qualifications

• Extensive experience in software products sales at scale, preferably SAAS or PAAS.
• Proven track record in managing cross-disciplinary teams.
• Experience in direct customer management and enterprise account management.
• Technical background along with engineering degree.
• Experience enterprise account management.

Responsibilities

• Responsible for revenue target for the region.
• Developing a healthy pipeline to achieve business goals.
• Management of all routes to market and expansion plans.
• Effective management of regional partners.

Skills

15+ years of professional experience in leadership roles

Business acumen and customer-facing skills

Ability to communicate clearly and persuasively

Account management skills with enterprise end-user contacts

Education

Engineering degree

Job description

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security. Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud‑native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755)

Rakuten Group is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

Job description

Responsible for building and managing the Enterprise Sales for the Singapore region at Rakuten Symphony Cloud. Accountable for delivery revenue, managing Go To Market through partner and direct sales.

Responsibilities

• Responsible for revenue target for the region.
• Responsible for developing a healthy pipeline and cover to deliver the plan.
• Delivery of the revenue target for the region.
• Managing net new business development and existing customer relationships.
• Effective channel management of regional partners.
• Selection, and onboarding of, new channel partners as required to hit the revenue targets.
• Management of all routes to market, whilst developing a continuous expansion plan.
• Representation of the Rakuten Symphony business at industry events.
• Customer facing responsibilities making sure all C‑Suite decision makers are onboard.

Requirements

• 15+ years of professional experience in leadership roles, software products sales at scale. (SAAS, PAAS)/ELA.
• Experience managing and growing cross‑disciplinary organisations, including Sales, Pre Sales, Engineering, and Customer Success. Managing multiyear rollout of the project.
• Experience building and leading teams at global organisations.
• Business acumen and customer‑facing skills.
• Direct customer management experience.
• Technical background along with engineering degree.
• Experience enterprise account management.
• Experience building healthy, sustainable organisational culture.
• Manage cross‑functional matrix team.
• Understanding of roles, methods, processes, and best practices for user‑centred design at scale.
• Ability to communicate clearly and persuasively, driving commitment across teams and peers.
• Confidence in an environment of cross‑functional collaboration, partnership, and leadership.

Key attributes

• Someone keen to grow in the company.
• Hands‑on and can do attitude.
• Experience in working in the MEA region with enterprise customers.
• Account management skills with enterprise end‑user contacts.
• Experience and understanding of regional channel partners.
• Hunter mentality.
• Experience in closing enterprise deals.
• Experience in building joint Go To Market plans.
• Team player.

RAKUTEN SHUGI PRINCIPLES

• Always improve, always advance. Only be satisfied with complete success - Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize – Practice – Validate – Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.