Regional IT Support Manager - Lead & Optimize Retail Tech

BACHA COFFEE PTE LTD; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading coffee company headquartered in Singapore is seeking an experienced IT Manager to lead their IT support team. Responsibilities include overseeing IT services, ensuring compliance, and managing team operations across the region. Ideal candidates should have over 8 years of relevant experience, proven leadership in team building, and hands-on knowledge of helpdesk systems such as JIRA. Proficiency in English is required, knowledge of Mandarin or French is advantageous. This role offers the chance to grow within a dynamic environment.

Qualifications

• 8+ years of experience in IT support, with 5+ years in a leadership role.
• Hands-on experience with IT methodologies and practices.
• Knowledge of IT auditing, compliance, and team management.

Responsibilities

• Review and propose best practices for IT protocols and services.
• Oversee IT support services and ensure compliance.
• Build and manage a team of IT support members.

Skills

IT service management

Team leadership

Problem-solving

Communication skills

Education

Degree/Diploma in Computer Science or related studies

Tools

JIRA

ServiceNow

Microsoft Planner

Office 365

Job description

A leading coffee company headquartered in Singapore is seeking an experienced IT Manager to lead their IT support team. Responsibilities include overseeing IT services, ensuring compliance, and managing team operations across the region. Ideal candidates should have over 8 years of relevant experience, proven leadership in team building, and hands-on knowledge of helpdesk systems such as JIRA. Proficiency in English is required, knowledge of Mandarin or French is advantageous. This role offers the chance to grow within a dynamic environment.